Derrick Bratchie
Las Vegas,NV
Summary
Experienced with office management and administrative support, including handling complex schedules and communications. Utilizes organizational skills and attention to detail to enhance operational efficiency. Knowledge of office software and procedures, ensuring smooth and effective administrative functions.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
11
11
years of professional experience
Work History
Administrative Specialist
Penn Foster
04.2024 - 02.2025
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Handled incoming and outgoing calls.
- Managed approximately 40 incoming calls, and emails per day from customers.
Univat Operator
Unilever
01.2023 - 03.2024
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Cook
Applebee's Grill + Bar
06.2022 - 12.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Handled high-volume prep work efficiently, ensuring all ingredients were prepared accurately and promptly.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Maintained high sanitation standards, adhering to local health department guidelines and ensuring food safety.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Underwriter
Carvana
05.2021 - 05.2022
- Job was to make sure customer met all requirements in order to purchase a vehicle once the buying process had started
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
Fraud Detection Representative
PSCU
12.2020 - 05.2021
- Enhanced fraud detection rates by implementing advanced data analysis techniques and tools.
- Reduced company losses by promptly identifying and investigating suspicious transactions.
- Supported the development of a company-wide fraud risk assessment framework, enabling proactive identification and mitigation of emerging threats.
- Analyzed large datasets for patterns indicating potential fraudulent activities, mitigating financial risks for the organization.
- Recommended improvements to current fraud monitoring systems, resulting in increased efficiency and effectiveness.
- Collaborated with cross-functional teams to develop robust fraud prevention strategies, mitigating risks.
Customer advocate
Consumer Cellular
06.2019 - 03.2020
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
Meat Clerk
Frys Food stores
02.2019 - 07.2019
- Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
- Cut meats to customer specifications and answered questions about specialty products.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Prepared and packaged meat products by cutting and grinding meat to customer specifications.
- Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
- Used strong communication skills to address customer inquiries or concerns promptly and professionally.
Contact Specialist
Virtuoso Sourcing Group
05.2018 - 01.2019
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Supported marketing initiatives by effectively communicating promotional campaigns or product updates to both existing clients and potential leads during interactions.
- Locate by skip-tracing and monitor overdue accounts, using computers and a variety of automated systems
- Established strong rapport with key client contacts through attentive relationship management efforts, resulting in long-term business partnerships.
Collections specialist
Blue Novice
07.2014 - 05.2018
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Maintained high volume of calls and met demands of busy and productive group.
Education
GED -
01.2000
Skills
- Call Center
- Packaging
- Basic math
- Typing 50WPS
- Microsoft Office
- Customer relations
- Proofreading
- Verbal communication
- Spreadsheet creation
- Meeting planning
- Document management
- Microsoft office
- Data entry
- Attention to detail
- Customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Administrative Specialist
Penn Foster
04.2024 - 02.2025
Univat Operator
Unilever
01.2023 - 03.2024
Cook
Applebee's Grill + Bar
06.2022 - 12.2022
Underwriter
Carvana
05.2021 - 05.2022
Fraud Detection Representative
PSCU
12.2020 - 05.2021
Customer advocate
Consumer Cellular
06.2019 - 03.2020
Meat Clerk
Frys Food stores
02.2019 - 07.2019
Contact Specialist
Virtuoso Sourcing Group
05.2018 - 01.2019
Collections specialist
Blue Novice
07.2014 - 05.2018
GED -
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