Derrick Chess
Louisville, KY,KY
Summary
Detail-oriented professional with a strong background in equipment maintenance and problem-solving. Experienced in coordinating service visits and resolving customer issues efficiently, ready to leverage expertise to support operational excellence and improved service delivery.
Overview
7
7
years of professional experience
Work History
Field Service Manager
LG&E and KU
Louisville , KY
04.2019 - Current
- Managed field service operations, achieving timely completion of maintenance and repairs to enhance customer satisfaction.
- Scheduled service visits, coordinating with technicians and customers to resolve issues effectively and efficiently.
- Repaired leaks on gas meters, maintaining safety compliance and minimizing service disruption.
- Conducted activation and deactivation of gas meters.
- Performed house line regulation and pressure tests on meters.
- Relit appliances as needed to restore service after repairs.
- Maintained professionalism in stressful situations, effectively diffusing tension.
- Assisted in electrical distribution line construction, repair, and maintenance.
- Trained new staff on safety protocols and company procedures.
Education
Some College (No Degree) -
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Gas meter installation
- Quality assurance
- Equipment maintenance
- Technical instruction
- Problem solving
- Client relationship management
- Effective communication
Timeline
Field Service Manager
LG&E and KU
04.2019 - Current
Some College (No Degree) -
Southern Illinois University, Carbondale