Derrick Clementson
Lakeside,CA
Summary
Goal-oriented Customer Service Officer brings talents in operations management, team development and process improvement. Self-motivated and enthusiastic individual with 20 years of hands-on experience offering assistance and guidance to company's customers. Committed to enhancing satisfaction and loyalty. Most of my 20 years experience are retail and security background.
Overview
19
19
years of professional experience
Work History
Event Specialist
Instaworks gigs
06.2022 - Current
- Coordinated with vendors to ensure timely delivery of materials for events.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Provided food, beverage and table service to guests during events.
- Ensured that all food items were properly displayed and replenished as needed.
- Followed health department regulations when handling food products and cleaning dining areas.
- Worked with kitchen staff to ensure adequate levels of food supplies were available for service during events.
- Ensured compliance with local liquor laws concerning age restrictions on alcoholic beverages served at events.
- Assisted in preparing and serving meals to patients, staff, and visitors according to established dietary guidelines.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Security Manager
Allied Universal Security
San Diego, CA
06.2020 - 07.2023
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Performed regular inspections of all security equipment to ensure proper functioning.
- Ensured compliance with all applicable legal requirements related to safety and security measures within the organization.
- Developed detailed reports on incidents and submitted them to management for review.
- Maintained records of employee attendance, shift changes, vacation requests.
- Managed inventory levels of supplies used by the security team including uniforms, radios, keys.
- Hired, trained and managed staff of 20 associates.
- Directed the development, implementation, and maintenance of security policies, procedures, and programs.
Security Field Supervisor
Chesley Brown International
Smyrna, GA
03.2015 - 04.2019
- Conduct regular site inspections to identify potential safety or security risks.
- Supervise and coordinate security personnel activities to ensure the protection of personnel, property, and information.
- Investigate suspicious activity and document findings with detailed reports.
- Train new employees on proper security protocols, including access control systems, CCTV monitoring.
- Oversee daily operations of facility access control system; issuing access cards and codes as needed.
- Manage the scheduling of security guards for assigned shifts; ensuring adequate coverage at all times.
- Inspected and adjusted security equipment to ensure proper operation.
Counter Manager
LVMH Fragrance Brands
New York, NY
03.2010 - 12.2014
- Managed and trained a team of sales associates to meet or exceed sales goals.
- Set goal to maintain monthly sales to exceed $3 million dollars in sales per year.
- Organized staff schedules according to business needs while ensuring adequate coverage at all times.
- Performed daily cash register operations accurately and efficiently.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Built lasting client relationships by organizing and planning sales events.
- Collaborated with marketing teams on successful advertising campaigns for seasonal collections.
- Ensured that all displays were kept clean, organized, and stocked properly at all times.
- Arranged counter offerings and promotional products to create eye-catching displays.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Sales Specialist
Clarins Fragrance Group
New York city, NY
04.2008 - 03.2010
- Established new customer accounts.
- Greeted store customers promptly and responded to questions with knowledgeable service.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Established appointments with potential customers to showcase products and services.
- Educated customers on product and service offerings.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Developed and implemented sales strategies to increase customer base.
- Attended trade shows, conferences, and other networking events as needed.
Customer Service Agent
Delta Airlines
New York, NY
05.2005 - 03.2008
- Provided excellent customer service to passengers and enforced policy and procedure of airline.
- Assisted passengers in boarding.
- Ticket sales; created, booked and rebooked reservations.
- Assisted passengers with check-in and seating assignments.
- Explained the use of safety equipment and answered passengers\' questions.
- Supervised unaccompanied minors during flights.
- Maintained a friendly, positive attitude when dealing with distressed passengers.
Education
Associate of Science - Business Communications
Sanford Brown Institute
New York, NY01-2012
Skills
- Schedule Management
- Product Knowledge
- Team Building and Leadership
- Schedule Coordination
- Sales Promotion
- Training and Mentoring
- Issue and Complaint Resolution
- CCTV Monitoring
- Document Management
- Staff Management
- First Aid and CPR Certified
- Store Organization
- Goal Setting and Achievement
- Customer Service Management
- Inventory Management
- Microsoft Word
References
References
References Furnished Upon Request
Timeline
Event Specialist
Instaworks gigs
06.2022 - Current
Security Manager
Allied Universal Security
06.2020 - 07.2023
Security Field Supervisor
Chesley Brown International
03.2015 - 04.2019
Counter Manager
LVMH Fragrance Brands
03.2010 - 12.2014
Sales Specialist
Clarins Fragrance Group
04.2008 - 03.2010
Customer Service Agent
Delta Airlines
05.2005 - 03.2008
Associate of Science - Business Communications
Sanford Brown Institute