Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Derrick Clemmons Jr.

Boynton Beach,FL

Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Dunkin' Donuts
Boynton Beach, FL
09.2022 - 06.2024
  • Developed strong working relationships with team members to foster collaboration.
  • Analyzed sales data reports to identify trends in customer buying habits.
  • Performed daily opening and closing procedures for the register area.
  • Assisted customers with locating items within the store when requested.
  • Ensured compliance with all safety regulations while performing tasks.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Achieved cost-savings by developing functional solutions to problems.

Forklift Operator

Two Men and a Truck International
WEST PALM BECH, FL
01.2023 - 03.2024
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Complied with safety regulations at all times while operating heavy machinery like forklifts.
  • Reported any damages or malfunctions of equipment immediately to supervisor and manager.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
  • Adhered strictly to company policies concerning operation of material handling equipment.
  • Ensured safety procedures were followed when operating forklifts.
  • Inspected loads prior to lifting to determine weight distribution and stability.
  • Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.

Customer Service Representative

MC Communications Inc
West Palm Beach, FL
06.2021 - 08.2022
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Offered additional products or services to enhance customer experience.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Developed effective working relationships with team members across multiple departments.
  • Consulted with customers to resolve service and billing issues.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Excelled in exceeding daily credit card application goals.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

BOH Line Cook

Applebee's Grill + Bar
Palm Beach Gardens, FL
02.2020 - 05.2021
  • Conducted regular maintenance on kitchen equipment such as deep fryers or stoves.
  • Stocked and rotated ingredients from delivery area to storage, work areas, walk-in cooler.
  • Responded quickly to any changes in order tickets from waitstaff or customers.
  • Worked closely with chefs to ensure that orders were prepared correctly and quickly delivered to customers.
  • Performed opening, closing duties including setting up, breaking down workstations.
  • Followed health safety guidelines for food preparation and service.
  • Prepared ingredients for menu items in accordance with recipes and standards.
  • Kept detailed records of food waste generated during shift to be used in calculating food costs at end of month.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Adhered to portion controls and presentation specifications.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.

Education

High School Diploma -

Lake Worth High School
Lake Worth, FL
05-2008

Skills

  • Online Order Picking
  • Cash Drawer Reconciliation
  • Adaptability and Dependability
  • POS System Operation
  • Heavy Lifting
  • Policy Enforcement

Certification

  • FOOD HANDLERS
  • SERV SAFE CERTIFIED

Accomplishments

  • TEAM LEAD PROMOTIONS

Timeline

Forklift Operator

Two Men and a Truck International
01.2023 - 03.2024

Cashier Team Lead

Dunkin' Donuts
09.2022 - 06.2024

Customer Service Representative

MC Communications Inc
06.2021 - 08.2022

BOH Line Cook

Applebee's Grill + Bar
02.2020 - 05.2021

High School Diploma -

Lake Worth High School

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Derrick Clemmons Jr.