Derrick Coates
Philadelphia,PA
Summary
Results-driven management professional with a strong focus on achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs. Experienced with overseeing multiple business locations to ensure seamless operations and high standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Area Manager
Parkway Corporation
05.2021 - Current
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Developed and implemented staff training programs to ensure team members had the skills and knowledge needed to perform their roles
- Leveraged data analytics to identify areas of improvement and develop actionable plans to address those needs
- Conducted regular site visits to ensure compliance with company policies, procedures, and standards
- Conducted employee reviews to assess performance and identify areas for improvement
- Researched competitive listings in the area and presented findings to the Senior Management.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Reduced Fare Administrator
Septa
01.2020 - 04.2021
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Served seniors disabled and or handicapped customers.
- Operated photo taking equipment for key cards.
- Took incoming calls regarding CCT Transit systems.
- Interacted with customers professionally by phone, email, or in-person providing information and directed to desired staff members.
Medical Program Analyst
Septa
10.2019 - 12.2019
- Gathered and analyzed data on medical program operations.
- Established and maintained records and files pertaining to the administration of occupational health programs under the direction of an occupational health nurse or other manager.
- Conducted statistical analysis of occupational health data and evaluates results.
- Reviewed operational medical programs and activities to evaluate their effectiveness.
- Conducted employee and manager education on occupational health issues and assists with implementation of on-site occupational health programs.
Treatment Supervisor
Abraxas Academy at The GEO Group, Inc
05.2018 - 10.2018
- Maintained employee schedules that provide adequate coverage to ensure safety for adolescents ranging in ages from 2 to 17 and the employees as well.
- Interviewed and selects the most qualified candidate among internal applicants for posted positions.
- Wrote professional development plans in conjunction with employees to aid in their training and development.
- Conducted effective supervisory conferences and performance evaluations with employees, documents the content of such meetings and evaluations, and provides feedback to them.
- Determined and implements progressive discipline when needed according to the applicable policy.
- Scheduled team meetings, plans and implements agendas, and implements activities to promote teamwork and communication within the unit.
Program Director, Federal Department
The Kintock Group
06.2014 - 08.2017
- Provided direction for senior case managers and other program personnel to maintain company and contract compliance for service delivery.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Maintained an awareness of and overseeing compliance with company policy and contracting agency requirements.
- Ensured that all services are delivered in accordance with company contract, ACA, and other established guidelines.
- Hired and supervised personnel qualified to meet performance expectations.
- Maintained acceptable availability and physical ability to meet performance requirements.
- Accepted other work-related duties assigned by the Senior Director and/or a designee.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Established program policies and procedures to comply with regulatory requirements.
Federal and State Senior Case Manager
The Kintock Group
11.1999 - 06.2015
- Assumed the director's responsibilities in their absence.
- Supervised and developed case manager performance plans for maximum effectiveness.
- Executed and cultivated treatment planning to aid patients toward independence.
- Acted as liaison between residents, contracting agencies, and other service providers.
- Engaged in company and contract mandated meetings and staff developmental sessions.
- Performed general office duties such as ordering supplies, and maintaining record management systems.
Education
Bachelor of Arts -
Temple University
Philadelphia Pa. Business Administration, Minor in Business Law
Temple University
Philadelphia Pa. Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Business development and planning
- Facility inspections
- Vendor management
- Customer service
- Training and coaching
- Conflict management
- Attention to detail
- Leadership skills
- Policies and procedures
- Decision-making
Affiliations
- Phi Beta Sigma Fraternity, Inc.
Certification
Pennsylvania Department of Corrections - 2015
Timeline
Area Manager
Parkway Corporation
05.2021 - Current
Reduced Fare Administrator
Septa
01.2020 - 04.2021
Medical Program Analyst
Septa
10.2019 - 12.2019
Treatment Supervisor
Abraxas Academy at The GEO Group, Inc
05.2018 - 10.2018
Program Director, Federal Department
The Kintock Group
06.2014 - 08.2017
Federal and State Senior Case Manager
The Kintock Group
11.1999 - 06.2015
Bachelor of Arts -
Temple University
Business Administration, Minor in Business Law
Temple University
Similar Profiles
Lelon Armstrong Jr.Lelon Armstrong Jr.
Maintenance Technician at Parkway CorporationMaintenance Technician at Parkway Corporation
Dominic Walton IIDominic Walton II
General Ledger Accountant at Parkway CorporationGeneral Ledger Accountant at Parkway Corporation
Shavonne EdwardsShavonne Edwards
Customer Care Supervisor / Receptionist at Parkway CorporationCustomer Care Supervisor / Receptionist at Parkway Corporation
Kendra StanfordKendra Stanford
Classroom Counselor at Mastery Charter Schools, Central OfficeClassroom Counselor at Mastery Charter Schools, Central Office
Jacob GirardoJacob Girardo
Cook at Homegrown Coffee and CreationsCook at Homegrown Coffee and Creations