Derrick Cobb
Haslet,TX
Summary
Dynamic leader and problem-solver with a proven track record at Lightfoot Mechanical, enhancing customer satisfaction and team performance. Excelled in Sales ,technical troubleshooting and fostering interpersonal relationships, achieving the first million-dollar revenue as an HVAC technician. Skilled in process implementation and leadership development, consistently driving quality and efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Manager
Lightfoot Mechanical
02.2020 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of 25 service staff members to meet business goals
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Service Technician
Lightfoot Mechanical
02.2020 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- First Million dollar revenue producing HVAC technician for Lightfoot Mechanical
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
- Fostered culture of continuous improvement, encouraging feedback and suggestions from team members.
Service Technician
Abby's Air Conditioning
01.2010 - 01.2020
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Optimized service delivery times, implementing efficient routing and scheduling strategies.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
Manager
Chicken Express
01.2005 - 12.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Certified Technician - HVAC-R Technician
Lincoln College of Technology
Grand Prairie, TX03-2012
High School Diploma -
Haltom High School
Haltom City, TX05-2008
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Goal oriented
- Trustworthy and honest
- Estimating and quoting
- Technical troubleshooting
- Service and parts teams management
- Quality control
- Interpersonal relationships
- Coaching and mentoring
- Rapport building
- Relationship building
- Mechanical diagnostics
- Customer satisfaction measurement
- Leadership development
- Process implementation
Certification
Texas State Certified HVAC-R Technician
Texas State Certified License A HVAC-R Contractor
EPA Universal certified
Indoor air quality Certified
HVAC Excellence certified
Heat pump Certified
Heat load analyst certified
Warm air heating Certified
Timeline
Service Manager
Lightfoot Mechanical
02.2020 - Current
Service Technician
Lightfoot Mechanical
02.2020 - Current
Service Technician
Abby's Air Conditioning
01.2010 - 01.2020
Manager
Chicken Express
01.2005 - 12.2011
Certified Technician - HVAC-R Technician
Lincoln College of Technology
High School Diploma -
Haltom High School
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