- Wine Tasting
- I enjoy cooking for friends and family gatherings
- Growing herbs, vegetables, or fruits in home gardens
Derrick Connor
Matthews,NC
Summary
Proven professional with a strong background in ramp service and customer service, exemplified during tenure at Piedmont Airlines. Skilled in aircraft marshalling and resolving customer complaints, enhancing operational efficiency and customer loyalty. Demonstrates exceptional teamwork and safety procedures compliance, contributing to a positive and efficient work environment.
Professional in aviation ground services, bringing valuable hands-on experience in aircraft handling and turnaround processes. Proven track record of supporting team efforts and ensuring timely and safe operations. Reliable and adaptable, known for effectively managing dynamic operational needs and collaborating with team members.
Overview
2
2
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
06.2024 - Current
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Operated equipment while observing standard safety procedures.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
Customer Service Outfitter
Bass Pro Shops
10.2023 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Host
Drift on Lake Wylie
05.2023 - 12.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Developed rapport with regular patrons to foster sense of community within establishment.
Education
Bachelor of Science - Hospitality Management
Barber Scotia College
Concord, NC05-1995
Skills
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Safety procedures compliance
- Customer service
- Vehicle operation
- Inclement weather tolerance
- Aircraft greeting
- Aircraft restocking
- Aircraft sanitation
- FAA compliance
- Safety procedures
Interests
Timeline
Ramp Agent
Piedmont Airlines
06.2024 - Current
Customer Service Outfitter
Bass Pro Shops
10.2023 - 05.2024
Host
Drift on Lake Wylie
05.2023 - 12.2023
Bachelor of Science - Hospitality Management
Barber Scotia College
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