Derrick Cook
Denver,NC
Overview
16
16
years of professional experience
Work History
Freight Sales Account Executive
T-Force Freight/UPS Freight (UPS)
Charlotte
01.2017
- Grow and retain profitable revenue for T-Force Freight
- Track Sales Opportunities and develop pipeline
- Educate customers on the full suite of T-ForceFreight Logistics products
- Promote cross-functional sales
- Training of peers on freight services and guidelines.
Operations Supervisor
T-Force Freight/UPS Freight (UPS)
Charlotte
- Communicates across functions to ensure that equipment is serviced, staffing supports the pre-sort plan, and packages are sorted correctly
- Collaborates with feeder and dispatch operations to ensure loads for large accounts are sorted to the correct area
- Determines employee training needs to produce continuous development plans
- Provides feedback and support to employees and management
- Conducts weekly performance evaluations.
Account Manager
AMERICAN TELEPHONE & TELEGRAPH (AT&T)
Charlotte
01.2010 - 01.2011
- Exercised consultative selling strategies to develop sales opportunities and address customer needs
- Managed 110 corporate accounts through proactive contact of client base to build strong customer relationships, drive quality, customer satisfaction, and revenue growth
- Provided upper management with accurate reports on sales opportunities and closed business, as well as forecasts and projections for time frames as far as 90 days in advance
- Responsible for the complete knowledge of AT&T’s product portfolio, in order to effectively present network and equipment solutions to my customers.
Commercial In-side Sales Representative
AMERICAN COMMUNICATION NETWORK (ACN)
Concord
01.2010
- Met corporate objectives within first 60-days
- Brought in 110 new contracts within a 6-month period
- Grew New Digital Talk Brand 115%
- Rewarded Top Representative Honors October 2010
- Aggressively prospected with 50 outbound calls per day.
Solutions Specialist
REYNOLDS & REYNOLDS
Dayton
01.2007 - 01.2009
- Managed over 150 major dealerships
- Advised customers on new solution specifications increasing business unit sales profit by 15%
- Provided sales teams with strategic analysis of customer needs and identification of sales opportunities
- Consulted customer to insure utilization of products and services
- Served as a Reynolds software expert and liaison between the sales organization and automotive groups.
Customer Training Professional
REYNOLDS & REYNOLDS
Dayton
01.2005 - 01.2007
- Provided software application training to automotive dealerships in a specific region
- Promoted and sold service offerings
- Maintained and increased personal knowledge of software
- Provided ongoing support and problem resolutions.
Business Account Executive
CINGULAR WIRELESS
Charlotte
01.2003 - 01.2005
- Achieved & exceeded budget goals for the first year (151% of quota ytd)
- Developed strategies to customize customer plans resulting in significant growth of upgrade programs
- Responsible for prospecting and closing new business
- Educated customers about new and existing products
- Provided exemplary customer service to key and secondary accounts.
Area Sales Manager, GM OnStar
ELECTRONIC DATA SYSTEMS (EDS)
Troy
01.1997 - 01.2003
- Achieved 100% of sales goals on a consistent basis
- Consistently ranked in top 5 for new product rollout i.e
- OnStar factory installation, OnStar Personal Calling and XM Satellite Radio
- Developed numerous localized promotions to increase market share
- Responsible for field-based training of General Motors management and staff in Charlotte/Greensboro, NC, Roanoke, VA and Charleston, SC
- Facilitated dealership sales meetings.
GM Card Redemption Call Center (EDS), Supervisor
ELECTRONIC DATA SYSTEMS (EDS)
Troy
01.1995 - 01.1997
- Supervised a staff of 15-customer service specialist
- Used negotiation and problem solving skills to resolve customer concerns
- Conducted behavioral interviews for New-Hire candidates
- Utilized anger diffusion and empathy techniques with customers.
Timeline
Freight Sales Account Executive
T-Force Freight/UPS Freight (UPS)
01.2017
Account Manager
AMERICAN TELEPHONE & TELEGRAPH (AT&T)
01.2010 - 01.2011
Commercial In-side Sales Representative
AMERICAN COMMUNICATION NETWORK (ACN)
01.2010
Solutions Specialist
REYNOLDS & REYNOLDS
01.2007 - 01.2009
Customer Training Professional
REYNOLDS & REYNOLDS
01.2005 - 01.2007
Business Account Executive
CINGULAR WIRELESS
01.2003 - 01.2005
Area Sales Manager, GM OnStar
ELECTRONIC DATA SYSTEMS (EDS)
01.1997 - 01.2003
GM Card Redemption Call Center (EDS), Supervisor
ELECTRONIC DATA SYSTEMS (EDS)
01.1995 - 01.1997
Operations Supervisor
T-Force Freight/UPS Freight (UPS)
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