Derrick Cooper
Virginia Beach,VA
Summary
Dynamic Field Service Representative and Sales Specialist with a proven track record at Acosta Sales & Marketing and Lowes Home Improvement. Excelled in enhancing team performance and customer satisfaction through expert relationship building and comprehensive product knowledge. Skilled in diagnostic techniques and adept at driving sales growth, demonstrating adaptability and a commitment to excellence.
Energetic and reliable, with knack for problem-solving and excellent communication skills. Possesses foundational technical knowledge and hands-on skills in troubleshooting and maintenance, along with dedication to providing top-notch customer service. Committed to ensuring optimal performance and customer satisfaction through diligent and efficient work practices.
Overview
11
11
years of professional experience
Work History
Field Service Representative
Acosta Sales & Marketing
05.2022 - 01.2025
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
- Developed lasting relationships with clients through excellent communication and professionalism.
- Improved team performance through regular feedback and performance evaluations.
- Increased overall productivity, implementing comprehensive training programs for new hires.
- Conducted regular product training sessions for the sales team to ensure a deep understanding of offerings and value propositions.
- Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
Sales Specialist
Lowes Home Improvment
06.2014 - 05.2022
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Drafted, finalized and submitted paperwork to complete sales.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Located and moved stock of products to pallets or crates to prepare for shipment and storage.
Education
High School Diploma -
Renaissance Academy
Virginia Beach, VA06-2011
Skills
- Adaptability to change
- Field operations
- Diagnostic skills
- Work order preparation
- Service calls
- Parts replacements
- Computer assembly
- Customer service
- Relationship building
- Data entry
- Sales experience
- Reporting skills
Timeline
Field Service Representative
Acosta Sales & Marketing
05.2022 - 01.2025
Sales Specialist
Lowes Home Improvment
06.2014 - 05.2022
High School Diploma -
Renaissance Academy
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