Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derrick Cooper

Houston

Summary

Dynamic Tow Truck Driver with a strong work ethic and expertise in towing equipment operation at Coastal Asset Recovery Solution. Delivered exceptional customer service under pressure, enhancing client relationships and improving response times through effective GPS navigation. Demonstrated adaptability and critical thinking in diverse towing situations, ensuring safe and efficient vehicle recovery.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Tow Truck Driver

Coastal Asset Recovery Solution
02.2023 - Current
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
  • Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
  • Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.

Concessions Worker

Kayla Bear Foundation
01.2012 - 03.2022
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
  • Maintained clean, organized workspace according to operational standards.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.
  • Collaborated with team members to ensure smooth operations during high-traffic events.

Education

Sterling
Houston, TX

Skills

  • Strong work ethic
  • Towing equipment operation
  • Customer service
  • Safe driving practices
  • Stress tolerance
  • Vehicle recovery expertise
  • Safety management
  • Patience and empathy
  • Load inspection
  • Customer relations
  • Safe driving
  • Safety and emergency equipment
  • GPS applications
  • Critical thinking
  • Decision-making

Certification

  • Licensed TDLR -October 2024
  • C.A.R.S., - November 2024

Timeline

Tow Truck Driver

Coastal Asset Recovery Solution
02.2023 - Current

Concessions Worker

Kayla Bear Foundation
01.2012 - 03.2022

Sterling

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