Derrick Cowling
Smyrna,GA
Summary
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Obliging Crane Operator with senior-level skills. Hands-on experience handling cages and platforms to move industrial supplies and using remote lifts. Outstanding physical strength, stamina, and endurance.
Overview
21
21
years of professional experience
Work History
Crane Operator
ConGlobal
Atlanta, GA
07.2018 - Current
- Communicated effectively with co-workers and supervisors regarding any issues or concerns related to the job site or equipment operation.
- Worked closely with riggers to ensure proper load handling techniques were used during lifts.
- Assisted other workers in securing loads onto pallets for transport by forklift truck or overhead crane.
- Adhered strictly to loading charts for specific types of cranes when lifting heavy objects.
- Utilized remote controls or radio devices to operate the crane.
- Monitored loads for stability during lifting operations.
- Reported any mechanical problems or malfunctions immediately so they can be addressed promptly.
- Loaded and unloaded material from trucks and other vehicles using the crane.
- Ensured adherence to safety regulations at all times while operating the crane.
- Confirmed that all personnel are clear from the area before moving a load with the crane.
- Operated cranes to lift, move and place materials in designated areas.
- Completed assigned tasks accurately and within deadlines to meet site manager's specifications.
Crane Operator
Parsec inc
, GA
03.2009 - 07.2018
- Communicated effectively with co-workers and supervisors regarding any issues or concerns related to the job site or equipment operation.
- Worked closely with riggers to ensure proper load handling techniques were used during lifts.
- Assisted other workers in securing loads onto pallets for transport by forklift truck or overhead crane.
- Operated cranes to lift, move and place materials in designated areas.
- Verified daily schedules and instructions with project manager prior to beginning work on project.
- Followed related safety regulations, contract requirements, company policies and operating procedures.
- Maintained cranes by inspecting for defects or wear, lubricated ropes and winches and replaced worn out cables.
- Promoted worksite safety by identifying hazards and reporting or correcting immediately.
- Inspected crane mechanisms and lifting accessories to maintain functionality and identify malfunctions.
Customer Service Manager
Kroger
Atlanta, GA
01.2003 - 02.2008
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Developed and implemented strategies for providing excellent customer service experience.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Developed policies and procedures related to customer service operations.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Monitored staff performance to ensure adherence to customer service standards.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
Education
Basic Grammer
Kendrick High School
Columbus, GA06-1998
Skills
- Parts inspection
- Team Collaboration
- Mobile cranes
- Hand-Eye Coordination
- Loader cranes
- Project Planning
- Staff Supervision
- Quality Assurance
- Heavy Machinery Operation
Timeline
Crane Operator
ConGlobal
07.2018 - Current
Crane Operator
Parsec inc
03.2009 - 07.2018
Customer Service Manager
Kroger
01.2003 - 02.2008
Basic Grammer
Kendrick High School