Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
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Derrick Cox

Derrick Cox

Summary

Operations and customer service leader with extensive experience in banking and logistics. Demonstrated ability to manage remote teams and coordinate cross-functional initiatives, resulting in enhanced client satisfaction. Skilled in asynchronous communication and virtual collaboration. Aiming to leverage strategic problem-solving and leadership skills in a remote role.

Overview

12
12
years of professional experience

Work History

Operations & Client Relations Manager

For The Good Logistics
03.2021 - Current
  • Achieved 98% on-time delivery rate during peak demand and hurricane recovery operations.
  • Secured consistent freight lanes through relationships with over 20 brokers and 15 direct shippers.
  • Managed drivers remotely to ensure timely deliveries to customers and brokers.
  • Led weekly virtual meetings, creating documentation for asynchronous communication.
  • Maintained high productivity and engagement in a fully remote environment.
  • Prepared daily and weekly reports on dispatch performance and service metrics.
  • Handled inbound and outbound communications for drivers, customers, and brokers.
  • Provided clear instructions and real-time updates to drivers and clients.

AVP/Branch Manager II

Regions Bank
12.2013 - 03.2021
  • Actively resolves customer and associate issues, monitors branch service quality levels.
  • Coaches staff to achieve branch sales and service goals.
  • Handles all Scheduling for staff, making select decisions and review and counsel’s staff.
  • Executes coaching sessions to achieve the highest performance from staff. Making sure we are using benefit language every time every customer. Following guided discovery and meeting our customer’s financial needs.
  • Performs a full range of supervisory functions that includes doing morning/afternoon huddles, weekly branch meetings, coaching staff.
  • 10x10 call strategy every day to achieve weekly call goals.
  • Conducts outside sales efforts commensurate with market opportunity to generate new business banking relationships.
  • Educate associates, customers and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier.

Assistant Manager/Personal Banker

Wells Fargo Bank
  • Drove profitability and expanded customer base through effective branch staff leadership.
  • Executed supervisory tasks, including personnel selection, training, and workload management.
  • Maintained high standards for customer service and operational efficiency across all functions.
  • Counseled clients, processed applications, and conducted thorough underwriting reviews.
  • Managed customer service inquiries and complaints to ensure timely resolutions.
  • Implemented customer feedback mechanisms to enhance service quality and community engagement.
  • Supervised daily operations, including scheduling shifts and assigning duties to staff.
  • Collaborated with team members to improve service delivery processes and achieve objectives.

Assistant Manager/Personal Banker

Fifth Third Bank
  • Responsible for maintaining high customer service and procedural standards. Provided fulfillment of retail banking products either through referral-based leads, prospecting lists or self-sourcing.
  • Regular and customarily directed the work of the staff to effectively identify the financial needs of our clients. Met sales and customer delights goals by proactively meeting and greeting customers quickly identifying needs as they enter the branch.
  • Renewed and opened new accounts. Opened and processed new demand and time deposit accounts including passbook accounts, IRA, Certificates of deposits money market accounts. Cross sold other bank services and referred customers to other departments as appropriate.
  • Call nights weekly to develop and retain long-term and new customer relationships to maximize financial center revenue growth and to do so while maintaining high customer service and procedural standards.
  • Ensure branch achieved its customer service goals and business results by developing, motivating and rewarding employees; communicated performance goals and results; recognized performance and provided coaching and training.
  • Administrated the branch to ensure that budget goals were met and ensured all compliance with all banking laws and regulations were followed accordingly.

Education

Bachelor’s - Computer Science

Middle Tennessee State University
Murfreesboro, TN
01-2009

High School Diploma -

SCHS
Dunlap, TN
05-2003

Skills

  • Written and verbal communication
  • Asynchronous collaboration
  • Productivity tools
  • Remote work proficiency
  • Video conferencing (Zoom, Microsoft Teams)
  • Google Workspace expertise
  • CRM management
  • Client relationship management
  • Time management strategies
  • Quick learning ability
  • Multitasking skills
  • Microsoft Office proficiency (Word, Excel, PowerPoint, Access)
  • Web browser skills (Internet Explorer, Chrome)
  • Computer literacy
  • Problem-solving abilities
  • Working under pressure
  • Sales techniques
  • Customer service expertise
  • Phone communication skills
  • Remote team collaboration strategies
  • Asynchronous communication methods
  • Project management skills
  • Time zone coordination

Awards

  • B3 Certified/Mentor, Regions Bank, 01/01/16, 12/31/17
  • Top Loan Producer Rutherford County, Regions Bank, 01/01/15, 12/31/16
  • Top Loan Producer Williamson County, Regions Bank, 01/01/13, 12/31/14
  • Top Driver Safety Award, Great West, 01/01/20, 12/31/24
  • Million Mile Safety Award, Progressive, 01/01/21, 12/31/22

Timeline

Operations & Client Relations Manager

For The Good Logistics
03.2021 - Current

AVP/Branch Manager II

Regions Bank
12.2013 - 03.2021

Assistant Manager/Personal Banker

Wells Fargo Bank

Assistant Manager/Personal Banker

Fifth Third Bank

Bachelor’s - Computer Science

Middle Tennessee State University

High School Diploma -

SCHS

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Derrick Cox