Derrick Crowder
Rock Hill
Summary
Proven expertise in case management and customer relationship building, demonstrated at Meduit with a track record of enhancing patient satisfaction and resolving complex insurance issues. Skilled in ICD-10 coding and maintaining professionalism under pressure, I consistently contribute to improved patient outcomes and team efficiency.
Professional in healthcare support, equipped to enhance patient experiences and streamline service processes. Proven ability to manage inquiries, resolve concerns, and provide reliable support in fast-paced environment. Strong collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, problem-solving, and using healthcare software systems. Known for reliability, empathy, and effective teamwork.
Overview
2
2
years of professional experience
Work History
Medical Customer Service
Meduit
06.2024 - Current
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Assisted in training new team members on company policies and best practices in medical customer service delivery.
- Collaborated with cross-functional teams to address complex patient cases, resulting in improved patient outcomes.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Reimbursement Case Manager
CarerMetx
10.2022 - 06.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Education
Certification - Advance Medical Coding
Central Piedmont Community College
Charlotte, NC05-2021
Certification - Reimbursement Specialist
Central Piedmont Community College
Charlotte, NC12-2020
Skills
- Claims investigation
- Case management
- Customer relationship building
- Case documentation
- ICD-10 coding
- Decision-making
- Documentation and reporting
- Positive attitude
- Medicare/Medicaid
Timeline
Medical Customer Service
Meduit
06.2024 - Current
Reimbursement Case Manager
CarerMetx
10.2022 - 06.2024
Certification - Advance Medical Coding
Central Piedmont Community College
Certification - Reimbursement Specialist
Central Piedmont Community College
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