Derrick Cruickshank
West Palm Beach
Summary
Dynamic professional with a proven track record at The Ben Hotel, excelling in customer service excellence and reservation management. Adept at training teams and enhancing operational efficiency, I bring strong payment processing skills and a commitment to safety compliance. Recognized for resolving guest issues and improving satisfaction levels.
Overview
4
4
years of professional experience
Work History
FD Agent
The Ben Hotel
West Palm Beach
11.2024 - Current
- Greeted guests and managed check-in and check-out processes efficiently.
- Handled guest inquiries and resolved issues to enhance customer satisfaction.
- Maintained accurate room inventory and updated reservation systems regularly.
- Processed payments and managed cash drawer with precision and care.
- Assisted in training new front desk staff on hotel policies and procedures.
Insulation Installer
American Residential Properties
Riviera Beach
01.2023 - 12.2024
- Installed insulation materials in residential and commercial buildings efficiently.
- Ensured adherence to safety protocols for a secure work environment.
- Collaborated with team members to consistently meet project deadlines.
- Trained new installers on proper techniques and safety measures.
Supervisor
Drop a truck moving
West Palm Beach
10.2021 - 12.2022
- Analyzed customer feedback to identify areas for service enhancement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Operated box truck to deliver goods to customer locations efficiently.
- Inspected vehicle for safety and compliance before each trip.
- Loaded and unloaded cargo following safety protocols and guidelines.
Education
High School Diploma -
Royal Palm High School
Royal Palm Beach 05-2020
Skills
- Customer service excellence
- Reservation management
- Payment processing systems
- Safety compliance standards
- Installation methods
- Team collaboration
Timeline
FD Agent
The Ben Hotel
11.2024 - Current
Insulation Installer
American Residential Properties
01.2023 - 12.2024
Supervisor
Drop a truck moving
10.2021 - 12.2022
High School Diploma -
Royal Palm High School
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