Derrick Cunningham
Euclid,OH
Summary
Accomplished General Manager delivering exceptional customer service and operational excellence. Skilled in problem resolution, team development, and budget management, committed to driving profitability and fostering collaborative work environments.
Overview
8
8
years of professional experience
Work History
General Manager
New Eastside Market
Cleveland, OH
02.2019 - 03.2026
- Directed daily operations to optimize customer service and enhance shopping experience.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Led staff training initiatives to ensure compliance with safety standards and operational procedures.
- Analyzed sales data to identify trends, driving strategic decisions for product offerings.
- Fostered relationships with suppliers to negotiate better pricing and improve product quality.
- Oversaw budget management, ensuring cost control and profitability across all departments.
- Developed marketing strategies that increased foot traffic and boosted overall sales performance.
- Mentored department managers, enhancing team productivity and fostering a collaborative work environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Correctional Counselor
Orianna House
Cleveland, OH
01.2018 - 06.2019
- Developed individualized treatment plans for clients to address behavioral issues and promote rehabilitation.
- Facilitated group therapy sessions to enhance communication skills and foster a supportive environment.
- Monitored client progress and adjusted interventions based on behavioral assessments and feedback.
- Collaborated with multidisciplinary teams to create comprehensive care strategies for diverse populations.
- Conducted risk assessments to identify potential safety concerns within the correctional facility.
- Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
- Addressed behavior and stability of inmates to root out concerning connections or mental health issues.
- Assisted inmates in navigating the legal system by offering guidance on available resources such as pro bono attorneys or filing appeals paperwork properly.
Education
High School Diploma -
Lincoln West High
Cleveland, OHSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Team leadership
- Efficient multi-tasker
- Effective leader
- Staff management
- Customer relations
- Staff training/development
- Inventory control
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Team training and development
- Motivation
- Client relations
- Labor cost controls
- Process improvements
- Customer retention
- Vendor relationships
- Employee development
- Project management
- Consistently meet goals
Timeline
General Manager
New Eastside Market
02.2019 - 03.2026
Correctional Counselor
Orianna House
01.2018 - 06.2019
High School Diploma -
Lincoln West High