Derrick Cupp
Customer Relationship Coordator
Kansas City,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Customer Relations Coordinator
US Bank NA
Kansas City, MO
06.2020 - Current
- Contributed to development of departmental goals, aligning individual objectives with company-wide initiatives.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new employees, ensuring comprehensive understanding of company policies and procedures related to customer service.
- Delivered prompt service to prioritize customer needs.
- Directed five-person team of customer service personnel while helping front-line team members work effectively with over 90 daily customers
Retail Operations Manager
J. Rieger & Co
Kansas City , MO
06.2019 - 06.2021
- Liaised with senior leadership to report damaged inventory control tracking and reporting.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Streamlined communication channels between departments within store to facilitate seamless coordination on key tasks such as inventory replenishment and customer service resolution efforts.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Directed training and performance monitoring for 40 staff members
Sales Manager
Macy's.
Kansas City, MO
07.2017 - 07.2019
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Prepared sales presentations for clients showing success and credibility of products.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Assisted in recruiting top talent for sales team, contributing to high-performing work environment.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Store Manager
Sunglass Hut At Macy's
Independence , MO
05.2016 - 07.2017
- Mentored new hires during their onboarding process, ensuring were well-equipped to excel in their roles from day one.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
GAMESTOP
Indepen, MO
04.2015 - 03.2016
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strong working relationships with staff, fostering positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Increased sales through effective merchandising strategies and targeted promotions.
Paramedic
Acadian Ambulance Service
Lafa, LA
01.2010 - 12.2014
- Supported local disaster response efforts by preparing ambulances with necessary supplies and assisting victims at mass casualty incidents or natural disasters.
- Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
- Assisted in training new paramedics by serving as preceptor and sharing clinical expertise during ride alongs.
- Safeguarded ambulance equipment through regular inventory checks, cleaning routines, and reporting any damaged items for replacement or repair immediately.
- Responded to daily emergencies and worked alongside firemen and EMTs.
Education
BBA - Marketing
University of Minnesota - Crookston
Crookston, MN05.2024
BBA - Sports And Recreational Management
University of Minnesota - Crookston
Crookston, MN05.2024
Skills
- Complaint Investigation
- Direct Sales
- Materials Transport
- Customer Relation
- Report Generation
- Training programs
- Multitasking
- Team building
- Interpersonal Skills
- Relationship Building
Timeline
Customer Relations Coordinator
US Bank NA
06.2020 - Current
Retail Operations Manager
J. Rieger & Co
06.2019 - 06.2021
Sales Manager
Macy's.
07.2017 - 07.2019
Store Manager
Sunglass Hut At Macy's
05.2016 - 07.2017
Assistant Manager
GAMESTOP
04.2015 - 03.2016
Paramedic
Acadian Ambulance Service
01.2010 - 12.2014
BBA - Marketing
University of Minnesota - Crookston
BBA - Sports And Recreational Management
University of Minnesota - Crookston