Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derrick Cupp

Kansas City,MO

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

16
16
years of professional experience

Work History

Paraprofessional

Brookside Charter School
08.2025 - Current
  • Supported classroom activities, facilitating student engagement and participation.
  • Assisted teachers in implementing individualized education plans for diverse learners.
  • Collaborated with educators to develop instructional materials tailored to student needs.
  • Monitored student progress, providing feedback to enhance learning outcomes.

CLUB Manager

Bass Pro Shops
06.2024 - 02.2025
  • Directed daily operations, ensuring efficient service delivery and member satisfaction.
  • Developed training programs for staff, enhancing performance and customer engagement.
  • Managed budgeting processes, optimizing resource allocation for maximum profitability.
  • Implemented marketing strategies to increase membership and boost community presence.

Customer Relations Coordinator

US Bank NA
06.2021 - 06.2024
  • Contributed to development of departmental goals, aligning individual objectives with company-wide initiatives.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Trained new employees, ensuring comprehensive understanding of company policies and procedures related to customer service.
  • Directed five-person team of customer service personnel while helping front-line team members work effectively with over 90 daily customers
  • Achieved sales targets consistently by driving daily sales activities and managing sales pipeline effectively.

Retail Operations Manager

J. Rieger & Co
06.2019 - 06.2021
  • Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Improved employee performance by developing and implementing customized training programs.

Sales Manager

Macy's.
07.2017 - 07.2019
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Assisted in recruiting top talent for sales team, contributing to high-performing work environment.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Store Manager

Sunglass Hut At Macy's
05.2016 - 07.2017
  • Mentored new hires during their onboarding process, ensuring were well-equipped to excel in their roles from day one.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Manager

GAMESTOP
04.2015 - 03.2016
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Increased sales through effective merchandising strategies and targeted promotions.

Paramedic

Acadian Ambulance Service
01.2010 - 12.2014
  • Supported local disaster response efforts by preparing ambulances with necessary supplies and assisting victims at mass casualty incidents or natural disasters.
  • Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
  • Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
  • Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
  • Assisted in training new paramedics by serving as preceptor and sharing clinical expertise during ride alongs.
  • Safeguarded ambulance equipment through regular inventory checks, cleaning routines, and reporting any damaged items for replacement or repair immediately.
  • Responded to daily emergencies and worked alongside firemen and EMTs.

Education

BBA - Marketing & Sports And Recreational Management

University of Minnesota - Crookston
05.2024

Master of Arts - Teaching

University of Kansas City
Kansas City, MO
05-2026

Skills

  • Complaint Investigation
  • Customer Relation
  • Report Generation
  • Training programs
  • Multitasking
  • Team building
  • Interpersonal Skills
  • Relationship Building

Timeline

Paraprofessional

Brookside Charter School
08.2025 - Current

CLUB Manager

Bass Pro Shops
06.2024 - 02.2025

Customer Relations Coordinator

US Bank NA
06.2021 - 06.2024

Retail Operations Manager

J. Rieger & Co
06.2019 - 06.2021

Sales Manager

Macy's.
07.2017 - 07.2019

Store Manager

Sunglass Hut At Macy's
05.2016 - 07.2017

Assistant Manager

GAMESTOP
04.2015 - 03.2016

Paramedic

Acadian Ambulance Service
01.2010 - 12.2014

BBA - Marketing & Sports And Recreational Management

University of Minnesota - Crookston

Master of Arts - Teaching

University of Kansas City

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