Derrick Currie
Milwaukee,WI
Summary
Clear communication, interpersonal skills, complaint resolution, adaptability, flexibility, teamwork, time management, and leadership.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
Maximus
Milwaukee, WI
07.2023 - 04.2024
- Training and supervising employees, reducing operational costs.
- Plans employee shifts and work schedules.
- Coordinates job assignments and cross-training between and within divisions within W-2.
- Managed Learnfare department ensuring children in W-2 are enrolled in school and attending regularly.
- Managed Child Support Liaison department, working directly with the CSAs in identifying and connecting noncustodial parents with limited earnings or ability to pay child support to employment services, including but not limited to Wisconsin Works (W-2).
- Managed Education Navigators working directly with the youth to provide support for educational attainment, identify connections to supports and services that may address specific needs, connect youth with resources that assist in preparing for vocational training, college or technical school, and/or employment, and assist in referring youth to services that enrich and improve life skills.
Financial Employment Planner/W-2 Case Manager
Ross Innovative Employment Solutions
- Conduct initial screenings and assessments to evaluate eligibility and ascertain participant's needs, challenges, interests, and abilities.
- Provided assistance to participants in creating tailored Individual Service Strategies and Employment Plans.
- Provided crisis intervention counseling and referrals to address barriers to job search and employment. Assisted clients in accessing local TANF agency and community support services for childcare, transportation, housing, clothing, medical care, substance abuse counseling, and domestic assault.
Client Data Specialist
Adecco/Northwestern Mutual
Franklin, WI
- Responsible for training new staff on various job duties, along with utilizing various Microsoft programs, such as excel, word & outlook
- Follows established guidelines to appropriately update and/or notify other business areas if current client information is unable to be located
- Answered questions, as well as transferred calls to different areas of the company.
Customer Retention/Sales Representative/Mentor Role
Time Warner Cable/Spectrum
Milwaukee, WI
05.2015 - Current
- Managed over 60 customer interactions on a daily basis, providing exceptional personalized and friendly service to ensure high customer retention.
- Demonstrated initiative in providing comprehensive support to customers through extensive case investigation
- Provided comprehensive training to incoming employees on customer data entry and the organization of customer interaction records.
Education
High School Diploma -
Southern New Hampshire University
Hooksett, NHSkills
- Complaint Resolution
- Adaptability / Flexibility
- Teamwork
- Time Management
- Leadership
- Risk Management
- Staff Supervision
- Operations Management
- Customer Relations
- Compliance Management
Timeline
Operations Supervisor
Maximus
07.2023 - 04.2024
Customer Retention/Sales Representative/Mentor Role
Time Warner Cable/Spectrum
05.2015 - Current
Financial Employment Planner/W-2 Case Manager
Ross Innovative Employment Solutions
Client Data Specialist
Adecco/Northwestern Mutual
High School Diploma -
Southern New Hampshire University