DERRICK CURTIS
Denver,CO
Summary
Adaptable Worker with stellar work history, encouraging approach and upbeat nature. Very approachable and positive thinking. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
District Manager
Spirit Halloween LLC
06.2024 - 11.2024
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Supervised various locations, enforcing high-quality standards of operation.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Sales Representative
Romantix
07.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Assistant Manager
Starbuds/Emerald Fields
07.2023 - 01.2024
- Managed opening and closing procedures for both stores and recommended changes to enhance efficiency of daily activities.
- Reported issues to higher management with great detail.
- Created and maintained safe and secure work environments for employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Representative
DMM LLC
04.2022 - 06.2023
- Engaged in friendly and personal conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
General Manager
Rocket Fizz Soda Pop & Candy Shops
03.2021 - 06.2022
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control and store opening and closing procedures.
- Developed and implemented strategies to increase sales and profitability.
Assistant Manager
Planet Fitness
11.2020 - 03.2021
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Maintaining a extremely clean and safe environment.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
High School Diploma -
West High School
06.2017
Skills
- Team leadership and coaching
- Administrative Assistant
- Staff Supervision
- Training
- Relationship building
- Order management
- Store Management
- Bank deposit procedures
- Accurate money handling
- Communication Skills
- Recruiting and Hiring
Certification
First Aid/CPR Certified
MED Badge
Drivers license
Additional Information
- Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
- Worked over 100 hours biweekly basis.
Timeline
District Manager
Spirit Halloween LLC
06.2024 - 11.2024
Sales Representative
Romantix
07.2023 - 08.2024
Assistant Manager
Starbuds/Emerald Fields
07.2023 - 01.2024
Sales Representative
DMM LLC
04.2022 - 06.2023
General Manager
Rocket Fizz Soda Pop & Candy Shops
03.2021 - 06.2022
Assistant Manager
Planet Fitness
11.2020 - 03.2021
High School Diploma -
West High School