Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Derrick R. Davis
Pittsburgh,PA
Summary
Results-oriented management professional with a proven track record of supervising staff and fostering team cohesion to achieve sales targets. Skilled in analyzing employee performance, providing effective coaching, and implementing operational enhancements to drive success. Proven ability in resolving complex issues and proactively implementing changes to optimize efficiency. Expert in team leadership, planning, and organization, empowering employees to independently manage daily operations and deliver exceptional customer service. Dedicated trainer and mentor focused on enhancing employee engagement through training, monitoring, and morale-building initiatives to boost performance outcomes.
Overview
30
30
years of professional experience
1
1
Certificate
Work History
Brand Supervisor
Compass Group/Chartwells Higher Education
09.2024 - Current
- Provided exceptional customer service to drive satisfaction.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Supervised a crew of 18 employees.
Assistant Business Office Manager(Family Business)
A to Z Services LLC Commercial/Residential Remodeling Services
Pittsburgh, PA
02.2018 - Current
- Calculated wages, deductions and bonuses in accordance with company policies.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained detailed records of completed work orders for future reference and analysis.
- Enhanced work order efficiency by implementing streamlined processes and procedures.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Completed payroll accurately and timely to meet employee expectations.
- Processed new hire paperwork and documents.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance
Patient Services Supervisor
UPMC Children's Hospital Of Pittsburgh
06.2023 - 05.2024
- Supervised all areas of food production and service including food preparation, nourishment, tray delivery and retrieval, makes rounds on the patient floors, meeting floor personnel and taking corrective action for any problems that might arise on the floors pertaining to food service. Received and inspected deliveries.
- Monitored food preparation, production, and plating for quality control.
- Developed new menu items to increase variety and cater to diverse dietary preferences of customers.
- Ensured all employees adhered to strict hygiene guidelines, protecting guests from potential health hazards related to food handling or preparation practices.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Supervised a crew of 20 employees.
Patient Services Supervisor
UPMC Presbyterian Shadyside
04.2021 - 06.2023
- Supervised all areas of food production and service including food preparation, nourishment, tray delivery and retrieval, makes rounds on the patient floors, meeting floor personnel and taking corrective action for any problems that might arise on the floors pertaining to food service. Received and inspected deliveries.
- Monitored food preparation, production, and plating for quality control.
- Developed new menu items to increase variety and cater to diverse dietary preferences of customers.
- Ensured all employees adhered to strict hygiene guidelines, protecting guests from potential health hazards related to food handling or preparation practices.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings. Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Supervised a crew of 25 employees.
Restaurant Manager
Charter Foods LLC (Taco Bell)
Duquesne, PA
03.2015 - 04.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Provide Assistance/Leadership Too Employees/Staff.
- Provide Quality Customer Service.
- Increased Profits/Margins.
- Managed and Supervised a Crew of 30 Employees & 4 Asst. Store Managers.
- Maintain Steady Labor/Cost -/+ Maintain Food Cost -+.
- Implement Employee Schedules.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Associate of Science - Accounting And Business Management
Duff's Business Institute-Pittsburgh
Pittsburgh, PA06.1999
High School Diploma -
South Fayette Twp High School
McDonald, PA06.1995
Skills
- Integrated marketing
- Customer engagement
- Sales strategies
- Organizational development
- Employee relations management
- HR analytics
Certification
- Food Handler Certification
June 2023 to June 2028
National Registry of Food Safety Professionals
Certified Food Safety Manager
- PA Department of Human
Services Child Abuse History Certification
November 2022 to Present
Timeline
Brand Supervisor
Compass Group/Chartwells Higher Education
09.2024 - Current
Patient Services Supervisor
UPMC Children's Hospital Of Pittsburgh
06.2023 - 05.2024
Patient Services Supervisor
UPMC Presbyterian Shadyside
04.2021 - 06.2023
Assistant Business Office Manager(Family Business)
A to Z Services LLC Commercial/Residential Remodeling Services
02.2018 - Current
Restaurant Manager
Charter Foods LLC (Taco Bell)
03.2015 - 04.2021
Associate of Science - Accounting And Business Management
Duff's Business Institute-Pittsburgh
High School Diploma -
South Fayette Twp High School
Accomplishments
- 2022 Certificate of Achievement for UPMC Food & Nutrition Services Mentoring Program.
- 2022 Above & Beyond Award for UPMC Presbyterian Hospital for exceeding traditional standards.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Additional Skills
- Leadership
- Team Management
- Professionalism
- Team building
- Analytical Thinking
- Decision-Making
- Multitasking
- P&L
- Inventory Control
- Guest Relations
- Nutrition knowledge
- Allergy awareness
- Food presentation
- Waste Reduction
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsSoftware
Google Workspace
Languages
English
Native or Bilingual
Interests
Volunteering
Sports
Travel
Reading