Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derrick D Harris

Human Service Professional
Milwaukee,Wisconsin

Summary

Results-driven professional with exceptional interpersonal skills, excelling at building rapport quickly. Decisive and detail-oriented with a critical ability to build collaboration and trust. Outstanding work prioritization and multi-tasking abilities ensure efficient and effective task completion.

Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work History

IRIS Consultant

TMG Wisconsin by Molina Healthcare Inc.
Milwaukee, Wisconsin
01.2017 - Current
  • Conducts enrollment orientations for program applicants to educate them on their responsible use of public Medicaid dollars when utilizing their monthly budgets.
  • Verify all participants’ legal documents and complete employee applications and paperwork for the participants’ paid support staff.
  • Working with agency Eligibility Specialists and Income Maintenance Specialists, routinely monitors participants’ program eligibility while encouraging participants’ diligence to maintain their required Medicaid purchase plan and cost share payments.
  • Works collaboratively with program participants to develop individualized long-term care plans based upon an exploration of a broad view of the participant’s life, including goals, important relationships, connections with the local community, awareness of paid supports, personal care options, and back-up support plans.
  • Works collaterally with IRIS nurses, long-term Functional Screeners, medical providers, and community vendors to ensure participants’ health and safety needs are met as it relates to securing specialized medical equipment, hiring paid support providers, and assessing needs for potential home modifications.
  • Improved communication between clients, families, and providers by maintaining regular contact and providing timely updates on progress.
  • Managed caseloads efficiently by prioritizing tasks based on urgency and impact while maintaining strong relationships with all stakeholders involved.
  • Enhanced client satisfaction by efficiently addressing and resolving concerns related to individualized support plans.
  • Developed strong rapport with families and caregivers through empathetic listening and clear communication about expectations.
  • Increased client engagement in community activities by identifying interests and connecting individuals with relevant groups or events.
  • Evaluated the effectiveness of support plans by conducting regular reviews and making necessary adjustments based on client feedback or changing needs.
  • Demonstrated cultural competency through working effectively with diverse populations in a variety of settings.
  • Provided ongoing training and support to clients as they navigated the IRIS program, resulting in improved understanding and utilization of available resources.
  • Conducted comprehensive assessments to identify client needs, leading to more effective support plan development.

Employment Retention & Ongoing Case Manager - WI Works

Ross Innovative Employment Solutions & Maximus, Inc.
Milwaukee, Wisconsin
08.2011 - 01.2017
  • Utilizing eligibility determination systems (CARES and CARES Worker Web), ensured participants’ continued eligibility for W-2 benefits.
  • Monitored compliance with juvenile school attendance reports, processed Job Access Loan applications, and verified employment wages.
  • Collected verification documents to present to ECF for scanning to participants’ profiles.
  • Provided follow-up case management to program participants who gained employment.
  • Regularly contacted working participants to assess for any needs and works to address those needs immediately to promote employment retention.
  • For those participants who lost employment, worked to rapidly reattach them to work without significant disruption including identifying training needs and analyzing and critiquing resumes to maximize opportunities for customers’ re-engagement to the workforce.
  • Demonstrated strong strategies for re-engaging customers after training and finding employment for those customers.
  • Provided motivational support to customers during the job search process.

Education

Bachelor of Science - Human Services Management

Cardinal Stritch University
Milwaukee, WI
08.2005 - 05.2010

Skills

Problem-solving abilities

Excellent communication

Adaptability and flexibility

Active listening

Problem-solving aptitude

Client needs assessments

Relationship building

Timeline

IRIS Consultant

TMG Wisconsin by Molina Healthcare Inc.
01.2017 - Current

Employment Retention & Ongoing Case Manager - WI Works

Ross Innovative Employment Solutions & Maximus, Inc.
08.2011 - 01.2017

Bachelor of Science - Human Services Management

Cardinal Stritch University
08.2005 - 05.2010

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