Summary
Work History
Overview
Education
Skills
Certification
Timeline
Generic

Derrick Donaldson

Washington ,DC

Summary

Dynamic professional with experience at Catholic Charities, excelling in client supervision and incident documentation. Skilled in motivational interviewing and facility maintenance, ensuring smooth operations and a safe environment. Proven ability to foster teamwork and deliver exceptional customer service, contributing to a positive experience for all clients and guests. Certified in CPR/AED.

Work History

Shelter Monitor

Catholic Charities
09.2023 - 02.2025

Supervised clients' activities.

Managed login processes.

Supplied guests with required bedding and toiletries.

Documented comprehensive information about client counts.

Maintained accurate records of incidents and UIRs.

Recorded and organized essential information in end-of-shift reports.

Facilitate smooth morning routines.

Program Associate

N St Village
11.2022 - 03.2023

Conducted intake process.

Directed maintenance efforts to ensure facilities' optimal functioning.

Optimized system performance by managing log entries.

Documented critical incidents accurately.

Conducted Covid screenings.

Serve food to customers.

Directed patient bed placement.

Prepared accurate and thorough final shift documentation.

Cashier

Sodexo Services
04.2019 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Dishwasher

Sodexo Services
02.2018 - 03.2022
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.

Overview

7
7
years of professional experience
1
1
Certification

Education

High School Diploma - Automotive Engineering

Ballou SHS
Washington, DC
06.2000

Skills

  • Professional boundaries
  • Motivational interviewing
  • De-escalation techniques
  • Cross-cultural sensitivity
  • Facility maintenance
  • Teamwork
  • Customer service
  • Problem-solving abilities
  • Multitasking
  • Verbal and written communication
  • Certified in CPR/AED

Certification

CPR

Food Handling

SafeServ

Timeline

Shelter Monitor

Catholic Charities
09.2023 - 02.2025

Program Associate

N St Village
11.2022 - 03.2023

Cashier

Sodexo Services
04.2019 - 10.2022

Dishwasher

Sodexo Services
02.2018 - 03.2022

CPR

High School Diploma - Automotive Engineering

Ballou SHS
Derrick Donaldson