Derrick Duggan
Philadelphia,PA
Summary
Adept at enhancing patient outcomes through evidence-based care coordination, I leveraged emotional intelligence and specialized healthcare referrals at Redeemer Health Home Care & Hospice to streamline processes, reducing hospital readmissions. Recognized for mentoring nurses and fostering interdisciplinary collaboration, my approach significantly improved clinical outcomes and patient satisfaction. Accomplished Registered Nurse Case Manager with 15+ years of experience dedicated to quality care of diverse patients. Skillfully blend hands-on skills with advanced background in various settings. Work effectively with all levels of healthcare providers, physicians and administrators to address patient needs. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
16
16
years of professional experience
Work History
Registered Nurse Case Manager
Redeemer Health Home Care & Hospice
08.2015 - Current
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Responded promptly and professionally to patient questions and concerns.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Reduced unnecessary medical interventions by monitoring high-risk patients closely, intervening as needed based on clinical expertise.
- Recognized as an expert resource on organizational policies related to case management practice, regularly consulted by colleagues seeking guidance.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Developed strong relationships with local healthcare facilities to expand referral networks for hospice services.
- Managed and streamlined referral queues of up to 20 by efficiently prioritizing patients and clearing insurance obstacles.
Registered Nurse Unit Manager
St. John Neumann Rehabilitation Center
08.2012 - 08.2015
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Improved patient care by implementing evidence-based nursing practices and protocols.
- Administered medications and treatments as prescribed by physicians.
- Served as a mentor for new nurses entering the profession, providing guidance on best practices in clinical settings.
- Expedited response times during emergency situations through clear communication channels between nursing staff members.
- Assisted in the development of quality improvement initiatives, leading to higher patient satisfaction scores and improved clinical outcomes.
- Promoted a positive work environment by fostering teamwork and open communication among nursing staff members.
- Bolstered morale among nursing staff through recognition programs that acknowledged outstanding contributions to patient care.
- Demonstrated commitment to patient-centered care by advocating for patients'' needs and preferences in interdisciplinary team meetings.
Registered Nurse Ventilator Care Manager
Deer Meadows Nursing Home
06.2008 - 08.2012
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
Education
Master of Science - Family Nurse Practitioner
Lasalle University
Philadelphia, PA12.2025
Bachelor of Science - Nursing
Holy Family University
Philadelphia, PA12.2010
Diploma of Nursing Science - Nursing
Abington Memorial Hospital Dixon School of Nursing
Abington, PA06.2008
Associate of Science - Health Sciences
Manor College
Jenkintown, PA06.2008
Practical Nursing - Nursing
Eastern Center For Arts And Technology
Willow Grove, PA01.2003
Skills
- Direct Patient Care
- Goal Setting
- Emotional Intelligence
- Care Coordination
- Preventive health
- Preventive Healthcare
- Specialized Healthcare Referrals
- Healthcare Program Planning
- Decision-Making
- Student Precepting
- Family planning services education
- Problem-Solving
Timeline
Registered Nurse Case Manager
Redeemer Health Home Care & Hospice
08.2015 - Current
Registered Nurse Unit Manager
St. John Neumann Rehabilitation Center
08.2012 - 08.2015
Registered Nurse Ventilator Care Manager
Deer Meadows Nursing Home
06.2008 - 08.2012
Master of Science - Family Nurse Practitioner
Lasalle University
Bachelor of Science - Nursing
Holy Family University
Diploma of Nursing Science - Nursing
Abington Memorial Hospital Dixon School of Nursing
Associate of Science - Health Sciences
Manor College
Practical Nursing - Nursing
Eastern Center For Arts And Technology
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