Derrick Edwards
Danville,VA
Summary
Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers.
Overview
2
2
years of professional experience
Work History
Cafe Associate
Sam's Club
03.2024 - Current
- Give good customer service, ensure food is prepared correctly and is always fresh
- Resolved any discrepancies with customer orders quickly and efficiently.
- Ensured compliance with all health department regulations regarding food safety.
- Resolved customer complaints in a professional manner while maintaining positive attitude.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Consistently washing hands, keeping dishes well cleaned.
- Communicated inventory needs to management team for ordering purposes.
- Maintained cleanliness of work area and restocked supplies as needed.
Food Server
Massaki Hibachi & Sushi Bar
01.2024 - 02.2024
- Served tables, took phone orders, and maintained cleanliness of dishes, tables, bathrooms, and floors. Operated POS register to process sales transactions and ensured proper trash disposal. Packed food orders, refilled sauce containers, and restocked drinks, cups lids, etc.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Greeted guests in a friendly and welcoming manner.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Informed customers of daily specials and menu changes.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Processed orders and payment transactions accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Barista
Starbucks
Danville, VA
03.2023 - 10.2023
- Managed order processing
- Maintained calm demeanor during high-volume periods and special events.
- Implemented feedback from customers to improve service quality and menu offerings.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Monitored inventory levels of supplies and restocked when necessary.
- Stocked shelves with ingredients needed to make coffee drinks.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
Crew Member
McDonald's
03.2022 - 09.2022
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Educated customers on menu items, product ingredients and nutritional values.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Upheld customer service standards throughout each shift.
- Provided excellent customer service to all guests.
Education
Bachelor's Degree - Game Design
Full Sail University
Winter Park, FL01.2026
Skills
- Multitasking
- Passionate about Work
- Etiquette
- Customer Support
- Spreadsheets
- Customer
- Service Representatives
- Sales
- Strategy
- Customer Service
- Cashiering
- Food safety knowledge
- Food Preparation
- Organization
- POS System Operation
- Team Development
- Hiring procedures
- Staff Leadership
- Price Negotiation
- Quality Control
- Sales Leadership
- Teamwork
Timeline
Cafe Associate
Sam's Club
03.2024 - Current
Food Server
Massaki Hibachi & Sushi Bar
01.2024 - 02.2024
Barista
Starbucks
03.2023 - 10.2023
Crew Member
McDonald's
03.2022 - 09.2022
Bachelor's Degree - Game Design
Full Sail University