Derrick Estrada

• Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
• Boosted sales performance by implementing effective visual merchandising and store layouts.
• Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
• Maintained company's visual merchandise standards through general housekeeping and planograms.

Ensure customer satisfaction.

Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store.

Complete accounting and paperwork associated with cash receipts and prices and conduct physical inventories.

Meet assigned sales performance and profitability criteria.

Set appropriate individual performance standards for the store/kiosk in line with national standards.

Develop, implement and monitor a store prospecting plan to increase sales.

Facilitate and participate in weekly staff training/educational sessions to increase

knowledge, create high levels of motivation, and inspire team to achieve results.

Establish and monitor store/kiosk work schedules and staffing issues to effectively manage payroll expenses.

Exhibit a high level of leadership presence within all aspects of the business and other internal departments.

Effectively manage profit and loss responsibility for store/kiosks and protect company assets.

Utilize consultative selling skills to identify key trends, uncover customer needs and leverage industry knowledge and applications to find and close sales opportunities.

Understand the communication and technology needs of small and mid-sized business customers. Use resources to design and propose customized solutions to meet their unique business needs.

Develop responses for Request for Proposals as well as observe and participate in presenting products and services that can benefit customer’s needs.

Ensure delivery of the customer experience from sale to fulfillment to foster relationships and networks with customers.