Led DEA efforts in our site, Coaching other dock managers on best DEA practices
Deep dive all DEA metrics and provide action items
I also provide success stories & bridges on DEA metrics on Regional calls with upper management
Ran operations on all Outbound departments; developed & implement SWCL for singles and also mentor other Singles AM on best practices
I also initiated the “Drop Zone” staging area that led to +90% reduction in CPT misses
I oversee FHD AFE and saw a 19% increase in packing rates & RT AFE with a 11% increase in rates
Initiating best practices to improve customer experience
I ran FHD ship dock operations and has led the team to a 29.4% increase in dock rate
Leading safety initiatives in our site; working with our safety teams in tracking and providing action items for safety issues and with learning and PXT teams on introducing safety topics to our associates
I am also the SME for African research Team 2022
ART’s mission is to enable Amazon to become a standard bearer for serving customers in Africa.
Area Manager II
Amazon Robotics LLC
11.2020 - 09.2021
Was a member of leadership team that launch new site ( IAH1)
Conferred with technical and administrative staff to devise and implement corrective actions
Implemented new processes and procedures tactfully and passionately
Promoted positive Associate experiences by promptly resolving conflicts
Implemented training initiatives to coach staff on best practices and protocols for enhanced productivity.
Area Manager II
Amazon Robotics LLC
11.2019 - 11.2020
Help relaunch site and was a member of a team that had the fastest launch in the network
Realigned procedures and daily protocols with changing business demands
Evaluated schedules, orders and forecasts to plan operational processes and meet timetables
Conferred with technical and administrative staff to devise and implement corrective actions
Authored and updated production reports and personnel records for use by senior managers in making accurate operational decisions