Derrick Ferguson
Food Service Managment
Beaufort,SC
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety, food preparation and sanitation protocols. Skilled in budget management to reduce costs and maximize profits.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Unit Manager
Waffle House, INC
Beaufort And Charleston, SC
12.2012 - Current
- Manage 25 to 30 hourly associates
- Coordinate production and service activities of team of associates
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Restaurant District Manager
Waffle House, INC
2 2016 - 01.2021
- Train unit managers to analyze and forecast staffing needs, manage payroll, maintain personnel records
- Identify, recruit, and train management associates
- Oversee multiple salaried unit managers and 60 to 80 hourly associates
- Evaluate performance of hourly and management associates
- Utilized keen problem-solving skills to address and resolve any issues that arose within the district, ensuring minimal disruption to daily operations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Fostered a culture of collaboration and open communication among restaurant managers in the district, leading to increased efficiency and overall success.
- Implemented data-driven decision-making processes to optimize restaurant performance, leading to higher profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Science - Business Administration And Management
University of South Carolina - Beaufort
Okatie, SC05.2011
Skills
Cost Control
Staff Management
Sales and Marketing
ServSafe Food Manager
Sales Growth
Organizational Skills
Training and Onboarding
Payroll Administration
Certification
Serve safe food manager
Timeline
Serve safe food manager
04-2024
Business Unit Manager
Waffle House, INC
12.2012 - Current
Restaurant District Manager
Waffle House, INC
2 2016 - 01.2021
Bachelor of Science - Business Administration And Management
University of South Carolina - Beaufort