Derrick Fletcher

Advised senior leadership team on operational strategy performance impact on organizational effectiveness, market analysis, customer engagement, and operational deficiencies. Recruited and hired to provide stabilization. Recruited, developed, and led a team to support a hyper-scaling business model.

• Stabilized EBITDA ~17%+
• Delivered YOY revenue growth of ~64%
• Reduced Delinquency rate ~20%+
• Improved maintenance efficiency by ~30%
• Increased market penetration by ~22%

Provided strategic leadership for a Dental Service Organization supporting ongoing growth and development. Created and implemented market analysis plans. Adhered to applicable laws and regulations to ensure facilities were in compliance with State and Federal regulations to include tracking staff education and certifications. Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.

• Coordinated innovative strategies to accomplish growth of 220% over eight year period
• Direct support to practice managers and 35+ health providers for operational and clinical functions for multi-unit operation, provided guidance and leadership to 120+ employees
• Increased provider satisfaction scores 10% by collecting and managing net promoter scores
• Redesigned workflow processes for patient access and clinical operation, resulting in reduction of wait times by 30%

Leveraged an understanding of the customer, business needs, and desirable culture to impact key performance indicators. Cultivated partnerships between vendors, suppliers, and distribution centers to maximize operational output.

• Produced 3 million dollars in profit for the store
• Led a team of 110+ employees
• Established objectives to reduce shrink to 2%
• Reduced hazards, incidents, and lost-time accidents to improve overall OSHA scores
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, and technology upgrades
• Fostered relationships with local and national suppliers to obtain best price, quality, and delivery of products