Derrick Fontenot
Meridian,ID
Summary
Technician bringing 3 years experience in production environments. Known for commitment to increasing production efficiency, reducing downtime and costs and maximizing plant efficiency to drive customer satisfaction. Quick-learning with excellent communication and leadership skills.
Overview
5
5
years of professional experience
Work History
Process Technician/ Mask Subject Matter Expert
Micron Technology
05.2022 - Current
- Analyzes area business processes and brings proposals to the table on improvements, Partnered with automation SMEs to develop, test and provide feedback on automation and improvement projects
- Utilizes and works to improve Remote Operations Center (ROC) monitoring tools
- Completes all required safety training and conducts all work in accordance with safety policies
- Updates or helps create procedures to align with area practices and to support training
- Resolves and escalates lot issues in Special Work Request (SWR), GeRM, MTAS, Lot Reviews, Prod/Dev hold lots and prioritizes what can be resolved and escalated quickly
- Covers additional workstations and tasks during staffing shortages or at supervisor direction
- Proactively addresses operational inefficiencies by monitoring systems, interpreting data, addressing notifications and escalating issues.
Business/residential Courier
FedEx Express
10.2021 - 01.2022
- Loaded, transported, and delivered items to clients and businesses in a safe, timely manner
- Reviewed orders before and after delivery to ensure orders were complete
- Assisted with loading and unloading items from vehicles
- Provided excellent customer service, problem resolution and investigation complaints from clients
- Adhered to assigned routes and followed time schedules
- Prepared reports and other documents related to deliveries
- Operated equipment and machines, including cars and trucks, while abiding by transportation laws and maintaining a safe driving record
- Provided excellent indirect and direct customer service when delivering packages to residential and commercial customers. delivering between 160-200 packages a day
Administrative Support
Silverhawk Aviation Academy
05.2020 - 10.2021
- Including fielding calls and greeting customers
- Provided consistent documentation management and logging part 141/61 for the Federal Aviation Administration
- Inserted and scheduled discovery flights through Flight Schedule Pro systems
- Completed customer transactions using a register
- Handled receipts for gas accounts, as well as submitted receipts for bookkeeping.
Merchandise Stocker
Lowe's
04.2020 - 10.2021
- Ensured merchandise was stocked and presented appropriately for customers
- Engaged in safe work practices
- Forklift operation for out-of-reach areas while maintaining safety protocols
- Maximized sales through excellent customer service, product knowledge, and merchandise presentation.
- Consistently lifted materials weighing as much as 100 pounds.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Tasting Room/Sales Associate
St. Chapelle Winery
05.2019 - 09.2019
- Described wines and winery history; answered visitors' questions about wines
- Handled routine sales transactions which included operating the cash register and accounting for daily sales
- Assisted with display and stocking of retail items and wines
- Assisted in maintaining the cleanliness of facilities
- Represented and assisted at outside functions and special events as needed
- Maintained thorough knowledge of the winery's history and its wines. which included over 50 different wines
- Provided winery-specific work such as labeling, capping, and bottling
- Provided excellent customer service through pouring wines, serving appetizers, giving small tours, and educating customers.
Education
Bachelor of Science in Business Administration -
Eastern Oregon University
La Grande, Oregon06.2020
Private Pilots License -
Glass Cockpit Aviation
Boise, Idaho08.2021
Skills
- Results-driven
- Thrives in fast-paced environments
- Systems Analysis
- Equipment Calibration
- Mechanical Troubleshooting
- Equipment testing
- Equipment installation and repair
- Documentation
Timeline
Process Technician/ Mask Subject Matter Expert
Micron Technology
05.2022 - Current
Business/residential Courier
FedEx Express
10.2021 - 01.2022
Administrative Support
Silverhawk Aviation Academy
05.2020 - 10.2021
Merchandise Stocker
Lowe's
04.2020 - 10.2021
Tasting Room/Sales Associate
St. Chapelle Winery
05.2019 - 09.2019
Bachelor of Science in Business Administration -
Eastern Oregon University
Private Pilots License -
Glass Cockpit Aviation