Derrick Foxx
Charlotte,NC
Summary
Dynamic Operations Leader with over 20 years of expertise in Consumer Products and Manufacturing, recognized for streamlining processes and elevating team performance.
Overview
29
29
years of professional experience
Education
Introduction To Artificial Intelligence
Central Piedmont Community College
Charlotte, NC08-2025
Basic Principles of Local Government Purchasing -
University of North Carolina Government School
Chapel Hill, NC01.2023
Fundamentals of Supply Chain Certificate -
Georgia Institute of Technology
Atlanta, GA01.2018
Master’s Degree - Business Administration
University of Phoenix
Charlotte, NC07-2007
Bachelor of Science - Sports Management
Winston-Salem State University
Winston-Salem, NC05-1994
Work History
Customer Service Dispatch
City of Charlotte Solid Waste Services
Charlotte, NC
11.2020 - Current
- Coordinated daily dispatch operations as primary contact for customer needs and driver communications.
- Managed dynamic dispatch board to enhance route efficiency and optimize resource allocation.
- Provided emergency assistance to SWS drivers, ensuring prompt resolution of field issues.
- Generated operational reports for management, summarizing daily status and key metrics.
Rural Mail Carrier Associate
United States Postal Service
Monroe, NC
03.2020 - 11.2020
- Ensured accurate and timely delivery of mail to residential and business customers.
- Managed accountable mail and monetary transactions with meticulous record-keeping.
- Addressed customer inquiries and facilitated sales of postal products through direct engagement.
- Resolved customer complaints professionally when necessary.
- Provided customer service by answering questions regarding rates and available services.
- Assisted carriers during peak periods or in response to absences.
Community
Mentor and Development Liaison
05.2009 - Current
- Mentored youth requiring supplemental educational support to enhance academic performance.
- Served as a role model for male students, promoting active participation in classes.
- Collaborated with community partners to secure alternative funding for North Rowan Athletic programs.
- Organized collegiate visits for student athletes, connecting with local coaches and arranging transportation.
- Engaged continuously with graduates to facilitate smooth transitions into college.
Ground Service Ramp Unit Manager
Piedmont Airlines
Charlotte, NC
06.2018 - 03.2020
- Managed day-to-day operations of ground crew, ensuring compliance with aviation safety laws.
- Conducted safety audits to verify Ramp Agents' adherence to FAA regulations.
- Coached new agents on airport traffic vigilance and safety protocols.
- Directed cargo and baggage loading/unloading, ensuring strict adherence to aviation regulations.
- Analyzed resource and baggage trends for effective task assignments to ground crew.
- Submitted delay, incident, and shift reports on baggage status to Senior Management.
- Delivered training sessions for newly hired personnel on essential skills required for roles.
- Guided and mentored staff members while resolving complex customer service issues promptly.
Ground Service Ramp Agent
Piedmont Airlines
Charlotte, NC
10.2017 - 03.2020
- Facilitated inbound and outbound aircraft operations, including baggage and freight handling.
- Performed expedited analysis of shipped goods, enhancing logistical accuracy.
- Collaborated with teammates to ensure timely and secure movement of packages and cargo.
- Marshaled aircraft to gates efficiently for offloading.
- Conducted safety inspections of aircraft upon arrival, ensuring compliance with regulations.
- Communicated aircraft status updates, including fuel levels and weight restrictions, to pilots.
- Coordinated with airport departments to maintain safe flight operations.
- Assisted passengers during boarding by providing necessary directions and support.
Manager
Safety and Health Council of North Carolina
Charlotte, NC
04.2016 - 04.2017
- Generated training, membership, and product sales through strategic initiatives.
- Coordinated fulfillment of on-site training to meet client needs efficiently.
- Supervised Safety Training Instructors to maintain high-quality standards.
- Conducted Safety Audits for compliance with OSHA regulations.
- Collaborated with clients to assess training needs and developed tailored proposals.
- Managed inventory demands to ensure timely delivery of training materials.
- Recruited qualified instructors for both open enrollment and on-site classes.
- Analyzed customer feedback to formulate action plans for service improvement.
Assistant Store Manager
Walmart
Concord, NC
11.2011 - 04.2016
- Managed daily operations for General Merchandise and Wireless departments, meeting sales targets consistently.
- Organized weekly meetings with department heads to evaluate progress on key objectives.
- Developed strategies to enhance store profitability through financial analysis and cost-saving measures.
- Coordinated vendor relations to secure competitive pricing and ensure product availability.
- Oversaw cash handling procedures, promptly reconciling discrepancies to maintain financial accuracy.
- Maintained safe working environment by enforcing safety regulations across departments.
- Analyzed market trends to identify opportunities for product expansion and improvement.
- Conducted performance reviews with staff, assessing progress and establishing future development goals.
Filter Making Star Points Team Facilitator
Philip Morris USA Inc.
Concord, NC
11.2007 - 07.2009
- Developed and implemented process improvement strategies focused on safety.
- Achieved 100% employee adherence to an operational change, reducing safety accidents by 50%.
- Executed processes to support team initiatives while managing continuous improvement efforts.
- Created preventative countermeasures, decreasing confirmed safety incidents from six to three per quarter.
- Collaborated with departments to assess safety efficiency and facilitate weekly safety meetings.
- Prioritized tasks to ensure all business objectives were met or exceeded.
Manufacturing Technician III Relief Operator
Cigarette Manufacturing
Concord, NC
01.1997 - 11.2007
- Supervised and led five production workers to enhance operational efficiency.
- Coordinated filter operations and maintained strict quality control and safety compliance.
- Conducted daily safety inspections of machinery to ensure optimal performance.
- Ensured adherence to all safety regulations during machinery operation.
- Assisted in troubleshooting manufacturing issues to minimize downtime.
- Monitored inventory levels, ordering parts as necessary for continuous machine operation.
- Developed new processes to improve production efficiency across all business areas.
- Adjusted, maintained, and repaired various types of manufacturing equipment.
- Ensured compliance with all safety regulations while operating machinery.
- Assisted with troubleshooting issues related to the manufacture of products.
- Conducted quality checks on finished products to ensure accuracy.
- Performed preventative maintenance on equipment to minimize downtime.
- Provided input into process improvements that increased productivity or reduced costs.
- Maintained a clean work area by disposing of waste materials properly.
- Collaborated with team members to achieve daily production goals.
- Identified problems within the assembly line and implemented solutions accordingly.
- Calibrated measuring devices such as micrometers, calipers.
- Evaluated existing processes and procedures for opportunities for cost savings or efficiency gains.
- Troubleshot problems with equipment, devices or products.
- Kept production logs and maintained job material inventory.
- Managed inventory of raw materials and supplies, ensuring availability for production.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Customer Service Dispatch
City of Charlotte Solid Waste Services
11.2020 - Current
Rural Mail Carrier Associate
United States Postal Service
03.2020 - 11.2020
Ground Service Ramp Unit Manager
Piedmont Airlines
06.2018 - 03.2020
Ground Service Ramp Agent
Piedmont Airlines
10.2017 - 03.2020
Manager
Safety and Health Council of North Carolina
04.2016 - 04.2017
Assistant Store Manager
Walmart
11.2011 - 04.2016
Community
Mentor and Development Liaison
05.2009 - Current
Filter Making Star Points Team Facilitator
Philip Morris USA Inc.
11.2007 - 07.2009
Manufacturing Technician III Relief Operator
Cigarette Manufacturing
01.1997 - 11.2007
Introduction To Artificial Intelligence
Central Piedmont Community College
Basic Principles of Local Government Purchasing -
University of North Carolina Government School
Fundamentals of Supply Chain Certificate -
Georgia Institute of Technology
Master’s Degree - Business Administration
University of Phoenix
Bachelor of Science - Sports Management
Winston-Salem State University
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