Summary
Overview
Work History
Education
Skills
Websites
Timeline
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DERRICK FRIERSON

Fort Worth,TX

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

9
9
years of professional experience

Work History

General Manager

Smoothie King
Fort Worth, TX
06.2024 - Current
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.
  • Built and maintained loyal, long-term customer relationships through effective account management.

Social Media Content Creator

Self Employed
08.2016 - Current
  • Navigated 5+ social media platforms, posting and engaging with content to increase followers by 22% since 2019
  • Maintained strong grasp of English, utilizing grammatically accurate sentences to answer 100+ questions per shift
  • Analyzed media inquiries and determined in which way to address customer issues within 2 hours of posting
  • Updated knowledge of software systems, including Office
  • Achieved 55 WPM, responding to chats in 45 seconds
  • Worked hand and hand with the content marketing manager to represent the voice of the customer to generate new blog post ideas and amplify those posts on social media
  • Used Photoshop to create compelling visualizations that had engagement in excess of 10K likes, comments, and shares

Server

Pappadeaux Seafood Kitchen
  • Established menu knowledge, and built rapport with customers to achieve average order sizes 10% over target
  • Recommended wine pairings with dishes along with desserts to provide an exceptional experience for diners that contributed to boosting the restaurant's ratings by 21%
  • Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes
  • Helped management and kitchen staff reduce idle time by 3 minutes by carrying out any dish that was ready
  • Sanitized menus, wrapped utensils, packaged children's crayons, and kept hostess stand orderly
  • Provided food and drink suggestions based on diner interests to increase up-sell rate and improve average check by 16%
  • Maintained robust knowledge of product catalog, and directed customers in a courteous manner to items for which they were seeking
  • Acted as a team player, and helped bar or service staff depending on which side of the house was busiest
  • Maintained a clean work stations by demonstrating strong attention to detail and a sense of urgency
  • Entered orders into ShopKeep POS for transmittal to kitchen staff, and communicated special instructions to kitchen
  • Ensured that all guests felt welcome, and provided responsive, professional service at all times, leading to an average of 20% in tip earnings
  • Maintained clean and organized work stations that were cohesive with the restaurant's standards
  • Stocked inventory as needed, and alerted management that inventory of popular drinks were at 10%

Retail associate

Tj Maxx
  • Engaged 40+ new weekly customers, assessed their needs, and answered questions to ensure a delightful shopping experience
  • Maintained a positive attitude and extensive knowledge of product offerings to direct customers to the merchandise they were seeking

Education

High School -

Princeton High School
Cincinnati, OH
05.2021

Skills

  • Social media
  • Google Analytics
  • SEO
  • Paid social media advertising
  • Attention to Detail
  • Customer Service
  • Food and drink handling
  • Excel
  • Word
  • Outlook
  • Teams
  • Distribution management
  • Staff supervision
  • Networking
  • Performance improvement
  • Sales expertise
  • Leadership and team building
  • Analytical skills
  • Team training and development
  • Staff management
  • Purchasing and planning
  • Proficient in [software]
  • Consistently meet goals
  • Time management
  • Strategic planning
  • Training and coaching
  • Data review
  • Profit and loss accountability
  • Staff motivation
  • Efficient multi-tasker

Timeline

General Manager

Smoothie King
06.2024 - Current

Social Media Content Creator

Self Employed
08.2016 - Current

Server

Pappadeaux Seafood Kitchen

Retail associate

Tj Maxx

High School -

Princeton High School

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