Derrick Gardner

• Officiating baseball, football, basketball, softball
• Demonstrating leadership, coaching abilities, time and game management, adequate knowledge of rules and regulations, etc.
• Facilitated pre-game meetings between teams to establish guidelines for fair play and positive competition.
• Contributed to positive sporting environment by addressing any conflicts or issues promptly and professionally.
• Strengthened relationships between players, coaches, families, and officials through consistent professionalism and effective communication.
• Demonstrated flexibility in officiating various age groups and skill levels, adapting approaches accordingly.
• Prioritized player safety by staying current on best practices for injury prevention during gameplay.
• Promoted good sportsmanship among players.
• Stayed physically fit to keep up with pace of games.

• Sometimes managing small crew of little experience
• Constantly juggling dock loads and self-dump loads for proper processing of paperwork
• Always making differences with excellent customer service, resolving issues, and conflicts
• Making customer feel confident about business relationship
• Looking for hazards at every turn for betterment of crew and drivers
• Having to oversee and manage 4 scales at once is continuous process
• Of course, all administrative duties that is associated within office setting
• Overseeing department and managing all things including weights and tonnage of all loads
• Including, paperwork and employees associated with billing process.
• Trained new employees on company policies, procedures, software applications.
• Updated reports, managed accounts, and generated reports for company database.
• Delivered performance reviews, recommending additional training or advancements.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Responded to customer concerns and questions on daily basis.

Superb customer service extended to patrons by retrieving car down to them as soon as possible or to a point where car is visible on main floor of garage

• Sometimes detailing and retrieving items from vehicles is everyday thing
• Always striving to achieve and improve excellent rapport with customer
• Always trying to deliver best customer service after long hard day.
• Maintained cleanliness of work sites, parking spaces, and guest services stations.
• Built positive customer rapport for courteous, friendly and professional service.
• Maintained professional demeanor while greeting guests and opening car doors, contributing to positive first impression.
• Enhanced customer satisfaction by efficiently parking and retrieving vehicles in timely manner.

Basic cleaning from mopping to bathrooms to vacuuming to dusting to trash collection

• In addition, to outside cleanliness like trash and windows.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize t spread of germs.
• Increased customer satisfaction by maintaining clean restrooms and public spaces in timely manner.
• Showcased adaptability in adjusting work schedules according to changing demands from clients or management without compromising output quality levels.
• Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in timely and satisfactory manner.
• Removed trash, debris and other waste materials from premises.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Used time management and efficient cleaning methods to meet deadlines.

• Servicing accounts through way of delivering & picking up uniforms, resolving customer issues, and presenting customer with new products to improve service and assist in success of customer.
• Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
• Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
• Built rapport with clients, resulting in high rate of repeat business and positive feedback from satisfied customers.
• Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
• Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Trained and mentored new sales representatives.
• Negotiated contracts with clients and developed relationships with key personnel.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Took ownership of entire P&L process from labor management to accounts payable
• Customer service always primary responsibility; followed by merchandising, markdown management, associate issues, warehousing, scheduling, cash management, interviewing, and maximizing profitability of location.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reported issues to higher management with great detail.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Responsible duties include all operations issues, customer service issues, labor & cash management, merchandising, and order management within multi-million dollar year store operation.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained clean, safe, and organized store environment to enhance customer experience.
• Developed strong working relationships with staff, fostering positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stock outs while reducing overhead costs.
• Promoted teamwork within workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Monitored security to protect employees, customers and property.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Assisting in all P&L responsibilities
• Supervising and performing all dispatching aspects
• Managing ateam of contracted drivers with helpers
• Developed and implemented all new procedures for delivery
• Often leading morning focus meetings on daily basis.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering positive work environment.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations.
• Set aggressive targets for employees to drive company success and strengthen motivation.

• Supervisor of collections and head of sales, responsible for all customer related issues, inventory, merchandising, training, and P&L responsibilities.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering positive work environment.
• Maintained clean, safe, and organized store environment to enhance customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Managed inventory levels to minimize stock outs while reducing overhead costs.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with management team to develop strategic plans for business growth and improvement.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Increased sales through effective merchandising strategies and targeted promotions.
• Facilitated clear communication between employees and upper management through regular meetings and updates.

• Insured successful operation of all stores in state of Missouri
• Responsible for development of sales force in all aspects of business
• Presentations often part of weekly duties, to roll out updated guidelines, new sales techniques, programs, or progress.
• Inventory per store, customer service issues, employee issues, interviewing, and potential location prospecting always part of daily tasks.
• Supervised 5 locations to enforce high-quality standards of operation.
• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within district.
• Modeled best practices for sales and customer service.
• Coordinated with other district managers to actualize performance improvement strategies.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Fostered environment of open communication between management teams across district to share best practices in operations optimization and problem-solving techniques.
• Built positive and productive relationships with store and field leadership.
• Optimized in-store merchandising and monitored inventory availability to increase sales.
• Held meetings with director to identify techniques to overcome sales obstacles.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Supervised 5 locations to enforce high-quality standards of operation.