Derrick Gentle
Memphis,TN
Summary
Self-driven Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing the work of completion consultants and completion supervisors. Successfully introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Package Handler Trainer
FedEx:Ground
05.2023 - Current
- Responsible for the physical loading, unloading and/or sorting of packages by hand, including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner.
- Trains other PHs on loading, unloading, palletizing, and scanning techniques in order to ensure efficient and safe movement of packages through the operation.
- Complied with safety, health and environmental regulations as prescribed by law.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Monitored outgoing packages for proper labels and accurate address information.
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
- Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
- Kept records accurate and current by documenting movements in company system.
- Quickly and properly wrapped and boxed HAZMAT items, and maintaining uniformity to meet fulfillment targets.
- Maintained safety and efficiency while loading over 100 pounds of products into packaging equipment.
Senior Operations Manager
United States Army Medical Department
01.2020 - Current
- Manage overall operations and is responsible for the effective and successful management of recruiting, productivity, quality control, and safety measures as established and set for the Medical Recruiting Operations Department.
- Recruit, select, train, assign, schedule, coach, counsel, and discipline employees; update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends.
- Prepared documents for internal and external audits by analyzing, improving organizational process and workflow, employee's space requirements, and equipment layout.
- Oversaw workforce management planning, volume predictions and capacity planning, by maintaining safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
- Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring.
- Trained new employees on proper protocols and customer service standards on local market strategies that complement strategic operating and marketing plans.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of health professionals by driving implementation and continuous improvement.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Supervised daily operations of multi-million dollar in recruiting operation.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Overnight Operations Manager
Walmart
08.2021 - 05.2023
- Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores, and providing feedback, maintaining a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
- Communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives,
merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement
business solutions; and communicating business objectives to teams effectively. - Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)
service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs);
ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and
providing process improvement leadership to ensure a high-quality customer experience. - Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and
assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and
ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing
action plans to mitigate shrink and ensure sales and profit goals are achieved for business area. - Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting
clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion
awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. - Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;
supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for
and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting
continuous learning.
Recruiting Operations Manager
United States Army Recruiting Command
11.2013 - 12.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines by supervising a recruiting team.
- Identified and resolved unauthorized, unsafe or ineffective practices supervising and providing overall guidance to the recruitment team.
- Set, enforced and optimized internal policies to research the best job advertising techniques to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees.
- Communicate all operating policies and/or issues at department meetings by running a safe, injury/accident free workplace .
- Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Information Systems Manager
Unites State Army
07.2010 - 11.2013
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
- Oversaw user provisioning efforts, verifying credentialing policies, security and maintenance to encourage safe sign-ins.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Oversaw development and implementation of improvements to support and network operations.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Communicated regularly with customers concerning data exchange and technology integration.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
Education
Master of Science - Management And Leadership
Purdue Global University
11.2023
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ06.2016
Associate of Science - Computer Application
American Military University
Charles Town02.2013
Skills
- Leadership and Delegation in Planning and Organizing
- Decision-Making and Problem Solving Skills
- Data Entry Skills and Processing Skills
- Critical Thinking Skills in High-Level Recruiting Duties
- Team Work in Business ans Financial Management
Accomplishments
- Trained 28 new Package Handler members over 3 months with the company.
- Promoted to Sergeant First Class after 13 years within the United States Army.
- Reduced operational expenses by 200 % by streamlining branch operations.
- Earned the "Recruiter of the Year” Award in 2001 for mission accomplishment.
Certification
CompTIA A+
Information Technology
Certified: March 2010 Lifetime
CompTIA Security+
Information Technology
Certified: March 2012
Timeline
Package Handler Trainer
FedEx:Ground
05.2023 - Current
Overnight Operations Manager
Walmart
08.2021 - 05.2023
Senior Operations Manager
United States Army Medical Department
01.2020 - Current
Recruiting Operations Manager
United States Army Recruiting Command
11.2013 - 12.2019
Information Systems Manager
Unites State Army
07.2010 - 11.2013
Master of Science - Management And Leadership
Purdue Global University
Bachelor of Science - Applied Management
Grand Canyon University
Associate of Science - Computer Application
American Military University