Derrick Gillette
Altamonte Springs
Summary
Experienced professional specializing in optimizing business operations through effective budget administration and staff training. Proven track record in enhancing efficiency and aligning operational goals with organizational needs. Strong expertise in inventory management, loss prevention, and vendor negotiations. Highly skilled Mobile Security Officer with background in maintaining safety and security across multiple locations. Experience includes routine patrols, incident reporting, CCTV monitoring, and emergency response coordination. Strengths lie in risk assessment, conflict resolution, and strong communication skills. Previous work has contributed to improvement of overall security measures and reduction of incidents.
Overview
6
6
years of professional experience
Work History
Sales Associate
Firestone Auto Care
Altamonte Springs
02.2025 - Current
- Handled customer inquiries and resolved issues promptly.
- Greeted customers and provided exceptional customer service.
- Processed sales transactions accurately and efficiently.
- Educated customers on vehicle maintenance and safety practices.
- Maintained inventory levels for tires and automotive supplies.
Store Manager
AutoZone
Orlando
03.2024 - 02.2025
- Developed a reputation for prompt, efficient service with a high level of accuracy, receiving top ratings for 39 months
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Managed a team of 14 employees, including a manager, and trained them in a variety of merchandising and organizational functions
- Managed the inventory and purchasing of over $1.3m per month
- Trained and mentored staff on product knowledge and sales techniques.
- Ensured compliance with company policies and safety regulations within the store.
Security Officer
Universal Orlando
Orlando
06.2021 - 03.2024
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to identify and report potential hazards or incidents.
- Responded promptly to emergencies, coordinating with law enforcement as needed.
- Assisted in implementing safety protocols and procedures for daily operations.
- Maintained accurate records of incidents, activities, and visitor logs.
- Provided excellent customer service while greeting visitors and managing access control.
Sales Manager
AutoZone
Merritt Island
10.2019 - 06.2021
- Maintained an active prospecting and outreach schedule, making 30+ calls per week
- Implemented a new sales training program for new and existing employees, increasing the average sales volume by 30%
- Managed a cash register with an average of $10,000 in sales cash day
Education
Associate of Arts - Architectural Engineering
Valencia College
Orlando, FL07-2021
GED -
Michigan Youth Challenge Academy
Battle Creek, MI06-2015
Skills
- Sales (Expert)
- Leadership (Expert)
- Time Management (Expert)
- Communication (Expert)
- Task Prioritization
- Customer Service
- Crisis Management
- Microsoft Word
- Microsoft Excel
- Multitasking
- Problem solving
- Time management
- Conflict resolution
Languages
English, Native
Timeline
Sales Associate
Firestone Auto Care
02.2025 - Current
Store Manager
AutoZone
03.2024 - 02.2025
Security Officer
Universal Orlando
06.2021 - 03.2024
Sales Manager
AutoZone
10.2019 - 06.2021
Associate of Arts - Architectural Engineering
Valencia College
GED -
Michigan Youth Challenge Academy
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