Derrick G. Lee
Summary
Collaborative leader with a dedication to partnering with coworkers to promote engaged, empowering work culture. Dedicated to delivering positive resident experiences and committed to handling all situations with tact and diplomacy.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
15
15
years of professional experience
Work History
General Manager
Castle Group
08.2023 - Current
- Monitored financial performance, set budgets and controlled expenses to provide financial stability for a Master-Planned community consisting of 1,239 homes, a tennis academy, preparatory school & child care facilities.
- Maximized operational excellence by mentoring On-site team of (12) personnel on hospitality principles, industry practices, and operational procedures.
- Cultivated and strengthened lasting Board member relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Vice President, Relationship Manager II
Truist Bank
01.2020 - 01.2022
- Provided Commercial Loans & Deposit Services for Community Associations
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
- Analyzed business processes of Property Management companies to identify cost savings and operational efficiencies
- Originated, reviewed, processed, closed, and administered in excess of $50,000,000 in Community Association loans annually
- Utilized risk management strategies to attain high loan approval rates
Regional Director
FirstService Residential - Property Management
01.2019 - 01.2020
- Reviewed financial reports for (35) Community Associations to identify potential issues, cost saving opportunities and significant departures from budget.
- Responsible for preserving the client-experience by expediting customer concerns & troubleshooting service challenges to resolution
- Trained and guided a team of (12) property managers to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored progress of construction and maintenance projects within portfolio
- Kept properties in compliance with local, state and federal regulations.
Director of Business Development
FirstService Residential Property Management
01.2009 - 01.2019
- Effectively established relationships with key decision makers resulting in year-over-year quota achievement & regional business growth
- Sourced and secured new business opportunities by leveraging existing client relationships, effective networking & target marketing strategies
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Represented company by involvement in civic & professional organizations as well as participation in trade shows & industry expos/events.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Identified and pursued valuable business opportunities to generate new company revenue and improve regional growth.
- Negotiated, prepared, and signed contracts with clients.
- Established and maintained highly effective relationships with Board members and industry partners to drive growth.
Education
BBA - Business Administration And Management
Palm Beach State College
Lake Worth, FLSkills
- Staff Development
- Relationship Management
- Verbal and Written Communication
- Financial Management
- Sound Judgment
- Interpersonal Skills
- Facility Management
- Risk Management
- Project Planning
- Vendor Negotiations
- Analytical Skills
- Operations Management
Timeline
General Manager
Castle Group
08.2023 - Current
Vice President, Relationship Manager II
Truist Bank
01.2020 - 01.2022
Regional Director
FirstService Residential - Property Management
01.2019 - 01.2020
Director of Business Development
FirstService Residential Property Management
01.2009 - 01.2019
BBA - Business Administration And Management
Palm Beach State College