Derrick Goodwin
Summary
Experienced in production scheduling and workflow optimization, with a strong background in staff training and equipment operation. Successfully monitored daily operations of production teams, ensuring adherence to safety compliance and quality control standards. Developed effective communication channels between management and staff, facilitating conflict resolution and enhancing team performance. Proven ability to coordinate cross-departmental efforts to streamline processes and improve overall operational efficiency.
Overview
11
11
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Production Manager
Innovairre Communications
Mount Pleasant
02.2026 - Current
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Coached and mentored employees to develop and enhance career skills.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Scheduled staff work assignments, rotations and overtime.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Orchestrated equipment set up, operation and break-down.
- Established clear communication channels between management and staff members.
- Resolved conflicts among personnel within the department when necessary.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Improved efficiency by minimizing downtime.
Production Coordinator
Innovairre Communications
Mount Pleasant
02.2023 - 02.2026
- Coordinated production schedules and resource allocation, optimizing workflow and ensuring timely project completion.
- Developed and maintained project documentation, enhancing team communication and increasing operational efficiency.
- Monitored inventory levels and facilitated procurement, ensuring materials availability for uninterrupted production processes.
- Coordinated with supervisor in assigning work to meet on-time production and quality goals.
- Entered information into system to update status reports.
Machine Operator
Innovairre Communications
Mount Pleasant
08.2020 - 01.2023
- Operated and maintained various production equipment to ensure smooth workflow and minimal downtime.
- Collaborated with team members to troubleshoot mechanical issues, improving operational efficiency and reducing errors.
- Managed material supplies for production lines, ensuring timely availability and reducing delays in output.
- Trained new operators on machinery handling and safety protocols, fostering a culture of safety and compliance.
- Assisted in developing standard operating procedures, contributing to increased consistency and efficiency in operations.
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Observe machine operations to detect any problems or defects in the finished product.
- Monitor the feed and speed of machines during the machining process.
- Conducted routine quality checks on finished products, ensuring adherence to company standards and specifications.
- Made sure that jobs ran matched work orders and quality standards.
Customer Service Cashier
Kempker’s True Value
Mount Pleasant
04.2015 - 08.2020
- Processed customer transactions efficiently, ensuring accurate cash handling and maintaining a balanced register at all times.
- Assisted customers with product inquiries and recommendations, enhancing their shopping experience and driving repeat business.
- Maintained a clean and organized checkout area, ensuring a welcoming environment that encouraged customer loyalty.
- Trained new cashiers on operational procedures and customer service standards, fostering a knowledgeable and efficient team.
- Collaborated with team members to streamline checkout procedures, reducing wait times and improving overall service delivery.
- Resolved customer complaints promptly and effectively, contributing to a positive shopping experience and customer retention.
- Managed inventory levels for checkout supplies, ensuring readiness and minimizing disruptions to service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
Education
Supervisory Certificate - Supervisor
Southeastern Community College - CBIZ
Mount Pleasant, IA 11.2024 - 03.2025
Mount Pleasant Community High School
Mount Pleasant, IASome College (No Degree) - Psychology
Iowa Wesleyan University
Mount Pleasant, IASkills
- Production scheduling
- Equipment operation
- Quality control
- Inventory management
- Safety compliance
- Staff training
- Workflow optimization
- Conflict resolution
- Team leadership
- Process improvement
- Cross-department coordination
- Staff mentoring
- Communication skills
- Project coordination
- Performance evaluation
- Production line management
- Safety monitoring
- Workforce training
- Customer support
- OSHA regulations
Certification
- CBIZ Supervisory Certification
References
References available upon request.
Timeline
Production Manager
Innovairre Communications
02.2026 - Current
Supervisory Certificate - Supervisor
Southeastern Community College - CBIZ
11.2024 - 03.2025
Production Coordinator
Innovairre Communications
02.2023 - 02.2026
Machine Operator
Innovairre Communications
08.2020 - 01.2023
Customer Service Cashier
Kempker’s True Value
04.2015 - 08.2020
Mount Pleasant Community High School
Some College (No Degree) - Psychology
Iowa Wesleyan University