Summary
Overview
Work History
Education
Skills
Timeline
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Derrick Gordon

Derrick Gordon

Newark,NJ

Summary

Experienced with financial reconciliation and guest service management. Utilizes auditing skills to ensure accurate and timely financial reporting. Track record of maintaining data integrity and enhancing guest satisfaction through effective problem-solving and communication.

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

10
10
years of professional experience

Work History

Uber Driver

Uber
10.2016 - Current
  • Safely transport passengers to their destinations using the Uber platform
  • Maintain a clean and mechanically-sound vehicle at all times
  • Offer amenities like water, phone chargers, or music choices when appropriate
  • Navigate optimal routes, taking into account real-time traffic conditions
  • Provide a friendly and professional customer experience, including opening doors or assisting with luggage when necessary
  • Handle payments and ratings through the Uber app, maintaining a high standard of professionalism during all customer interactions
  • Report any incidents or customer feedback to Uber as required
  • Developed strong communication skills while interacting with diverse groups of riders daily.

Night Auditor

Newark Hilton Airport
04.2024 - 02.2025
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Generated and printed daily financial reports to track hotel performance.

Front Dest Agent

Buffalo Lodging
03.2023 - 10.2023
  • Company Overview: Hilton Garden Inn Wayne
  • Welcome guests and clients upon arrival, ensuring all check-in and check-out processes are handled smoothly
  • Manage the front desk area, keeping it clean, organized, and stocked with necessary supplies
  • Handle phone calls and direct them to the appropriate departments or take messages as required
  • Maintain guest records and reservations in the system, ensuring all information is up-to-date and accurate
  • Provide information about the establishment's services and local attractions, and offer directions or make recommendations when asked
  • Handle complaints or issues with grace and diplomacy, escalating matters to management as appropriate
  • Hilton Garden Inn Wayne

Operations Manager

Trans Dev
09.2015 - 10.2016
  • Oversee daily operations including scheduling, vehicle maintenance, and manpower allocation
  • Develop and implement operational policies and procedures aimed at standardizing practices and improving efficiency
  • Monitor performance metrics, taking corrective action where necessary to maintain service standards
  • Conduct regular meetings with team leaders to review performance, address concerns, and plan future operational strategies
  • Ensure compliance with all safety regulations and transportation laws, including maintenance of records and relevant documentation
  • Manage customer complaints and service inquiries, offering solutions that align with the company's mission and values

Education

Some College (No Degree) - Business

Grand Canyon University
Phoenix, AZ

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Punctuality
  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Night audit reports
  • Generating reports
  • Guest services
  • Cash handling

Timeline

Night Auditor

Newark Hilton Airport
04.2024 - 02.2025

Front Dest Agent

Buffalo Lodging
03.2023 - 10.2023

Uber Driver

Uber
10.2016 - Current

Operations Manager

Trans Dev
09.2015 - 10.2016

Some College (No Degree) - Business

Grand Canyon University

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Derrick Gordon