Derrick Graggs
Columbus
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
14
14
years of professional experience
Work History
Security Officer
Allied Universal Security Services
05.2025 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
Cashier/Sales Associate
Dollar General
06.2022 - 05.2025
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Worked flexible schedule and extra shifts to meet business needs.
Assembly Line Worker
CAP & Associates Inc.
01.2015 - 01.2022
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
- Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Loader
Integrated Airline Services Inc
06.2011 - 02.2015
- Shrink wrapped products on over 10 - 15 pallets per day using Shrink wrap machine
- Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
- Reduced load times for trucks by streamlining the packing process and utilizing space effectively.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Completed thorough documentation for each shipment, providing accurate records for future reference or audits.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
Education
High School Diploma -
J.A. Fair High School
05.2005
Skills
- Communication Skills
- Order Processing
- Computer Skills
- Shipment loading
- Order Picking
- Materials Management
- Pallet jack safety
- Shipment Preparation
- Forklift Operation
- Supply Management
- OSHA Compliance
- Product Assembly
Timeline
Security Officer
Allied Universal Security Services
05.2025 - Current
Cashier/Sales Associate
Dollar General
06.2022 - 05.2025
Assembly Line Worker
CAP & Associates Inc.
01.2015 - 01.2022
Loader
Integrated Airline Services Inc
06.2011 - 02.2015
High School Diploma -
J.A. Fair High School
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