Derrick Gray
Houston,TX
Summary
Analytical Operations Manager with 9 years experience of powerful Sales Manager/Finance Manager attributes. Exceptional IQ paired with prominent efficiency skills. Proven track record of exceeding KPI expectations, through project management and extraordinary leadership.
Overview
13
13
years of professional experience
Work History
General Manager
Fredy Kia-TX
12.2022 - Current
- Coordinated operations strategies for various retail sites.
- Develop a management approach emphasizing accountability and exceptional guest-service standards.
- Enhanced profitability by implementing rigorous KPI management.
- Surpass sales goals by hiring, training, motivating, and mentoring
- Set high benchmarks for store appearance and adhere to established visual merchandising guidelines.
- Projected departmental profits with strategic accuracy.
- Directed procurement of inventory.
- Fostered collaboration with stakeholders through strategic planning.
- Boosted revenue potential by aggressively handling transactions using innovative tools.
Finance and Insurance Manager
Texas Direct Auto Powered by Vroom
12.2019 - 12.2022
- Exceeded targets by successfully selling complete suite of backend products.
- Ensured full menu presentation coverage through Darwin.
- Formed and maintained robust partnerships with multiple financial institutions.
- Successfully submitted deal structures to obtain approvals from via Route One
- Handled all rate quotations, rehashing, and negotiations
- Minimized chargebacks by thoroughly conveying product values and charging appropriate mark-up
- Scrutinized all documents for correct title, lien, taxes, fee's, trade payoff information, and etc
- Monitored daily CIT reports in order to fast fund deals
- Adherence to a 100% compliance policies and laws
- Filed all monetary transactions accurately using various payment methods including debit, credit cards, checks, and cash.
General Sales Manager
Central Plus Auto Sales
10.2017 - 10.2019
- Guaranteed the dealership meets its unit sales quotas and gross objectives daily, monthly, and yearly
- Formulated strategic short-term and long-term sales expectations.
- Partner with marketing and ownership to design promotional tactics.
- Analyzed previous day's performance and developed actionable plans during daily meetings with salesperson.
- Examined productivity metrics and commission data on a regular basis.
- Generated, updated, and authorized cross-functional schedules ensuring accurate staffing.
- Upheld stringent requirements for showcasing, marketing, and caring for vehicles.
- Implemented and monitored factory standards and programs to achieve 100% Customer Satisfaction
- Enforced departmental safety guidelines among workforce.
Assistant Sales Manager
Central Houston Nissan
06.2012 - 07.2017
- Facilitated rapport-building with buyers to foster trust.
- Hosted frequent strategic sessions focusing on aligning both personal and team aspirations.
- Managed lead providers and disbursed leads amongst salespeople
- Monitored team communications to ensure appointments.
- Oversaw changes in appointment statuses including cancellations, reschedules, and unconfirmations at the Business Development Center.
- Mentored both new and experienced staff effectively.
- Recorded foot traffic metrics, identified lead origins, and logged non-buying clients.
- Bridged connections with team members to improve sales operation workflows.
- Achieved and upheld a minimum 93% CSI rating throughout operations.
Education
High school diploma -
Worthing High School
06.2009
Skills
- Time Management
- SaaS
- Financial Services
- Direct Sales
- Microsoft Excel
- Pricing
- Strategic Planning
- Financial Report Writing
- Marketing
- Budgeting
- Business Development
- Negotiation
- Customer Relationship Management
- Territory Management
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
• Promoted from Sales Manager to General Manager July 2023
• Promoted from Sales to Assistant Sales Manager September 2015
Timeline
General Manager
Fredy Kia-TX
12.2022 - Current
Finance and Insurance Manager
Texas Direct Auto Powered by Vroom
12.2019 - 12.2022
General Sales Manager
Central Plus Auto Sales
10.2017 - 10.2019
Assistant Sales Manager
Central Houston Nissan
06.2012 - 07.2017
High school diploma -
Worthing High School
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