Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Derrick Gray

Denton,TX

Summary

Seasoned sales and customer service professional with over 15 years of experience. Specializes in client services for personal and business accounts, excelling in building and nurturing relationships. Consistently exceeds client expectations with exceptional service. Recognized for expertise in strategic planning, client communication, and problem-solving. Strong emphasis on team collaboration and adaptability to deliver results. Highly dependable and adaptable to meet evolving business demands.

Overview

9
9
years of professional experience

Work History

Account Manager

Spectrum
02.2022 - Current
  • Ensure MDU contract retention.
  • Prospect MDU contracts that are due for renewal.
  • Delegate customer service issues to correct departments.
  • Conduct proposal presentations for MDU accounts to highlight contract benefits.
  • Contract administration (drafting documents, FedEx mailing to accounts, ensuring proper signatures and notarization are obtained to complete contract).
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.

Fiber Solutions Executive

AT&T
03.2021 - 02.2022
  • Generate new business by adding new products and/or services to existing customer contracts.
  • Prospect new clients using Salesforce, D&B Hoovers and Outreach.
  • Improve customer experience by fielding complaints and resolving issues with consultative selling.
  • Manage customer billing.
  • Introduced a consultative selling approach that positioned our solutions as essential components of clients'' overall business strategies, resulting in increased deal size and long-term client retention.

Strategic Account Executive

AT&T
03.2018 - 03.2021
  • Expand client base and customer account management.
  • Proposal creation.
  • Revenue goal attainment.
  • Supported customer requirements and allocated resources to align with business needs.
  • Established strong relationships with key clients by providing personalized solutions and exceptional service.
  • Increased revenue by identifying growth opportunities and developing tailored account strategies.
  • Monitored performance metrics and prepared reports and forecasts in Salesforce.

Relief Differential Assignment (RDA)

AT&T
09.2016 - 03.2018
  • Resolve escalated calls and consumer concerns.
  • Monitor call recordings.
  • Coach associates on improving sales and customer service techniques.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Education

High School Diploma -

North Kansas City High School
North Kansas City, MO
05.2004

Skills

  • Skilled in utilizing Salesforce, Outreach, and related tools
  • Computer Software Proficiency: Office 365, DocuSign
  • Product knowledge: Dedicated/Shared Internet, ASEoD, Firewall, Vulnerability Scanning, Penetration Testing
  • Customer retention
  • Growth-mindset
  • Customer relationship management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Accomplishments

  • 161% attainment in renewal sales target for 2024
  • 289% attainment in renewal sales target for 2023
  • 143% attainment in renewal sales target for 2022
  • 138% attainment in strategic sales revenue target 2021
  • 98% attainment in new sales revenue target for 2021
  • Go to Grow winner 2019
  • 111% attainment in new sales revenue target for 2018
  • 2018, 2019, 2020, 2021 Achiever’s Club

Timeline

Account Manager

Spectrum
02.2022 - Current

Fiber Solutions Executive

AT&T
03.2021 - 02.2022

Strategic Account Executive

AT&T
03.2018 - 03.2021

Relief Differential Assignment (RDA)

AT&T
09.2016 - 03.2018

High School Diploma -

North Kansas City High School

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Derrick Gray