Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Derrick Gutierrez

Amarillo

Summary

Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths. Familiar with Healthcare and School business practices and IT standards. Ready to offer 9 years' experience to a dynamic position.

Overview

9
9
years of professional experience
1
1
Certification

Work History

System Engineer

Lakeshore IT Solutions
08.2022 - Current
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Verified compliance with applicable performance metrics and compatibility expectations.
  • Conducted end-user reviews for modified and new systems.
  • Optimized networked software and operating systems by applying updates and patches.
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Implemented networking and server changes to meet client budgets and needs.
  • Resolved issues related to operational components for LAN, WAN and voice systems.

IT Specialist Tier II

Region 16
01.2020 - 08.2022
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Walked individuals through basic troubleshooting tasks.
  • Used ticketing systems to manage and process support actions and requests.
  • Offered assistance in implementing and developing training programs.

IT Specialist Tier II

Union County General Hospital
01.2016 - 02.2020
  • Kept hardware and software systems current with the latest patches and current licenses
  • Managed user profiles, security access and shared file structures
  • Conducted end-user training and provided technical support on hardware, software and network issues
  • Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications
  • Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups
  • Performed second-level support for all workstation and server class systems
  • As well as documenting and keeping reports on workflow
  • Assisted students and teachers with diagnosis of software and hardware issues and concerns
  • Maintain accurate hardware and software inventory records
  • Perform initial installation of operating systems
  • Reviewed procedures and made recommendations to school districts to streamline operations
  • Participated in professional learning communities and established rapport with students, parents and school faculty through regular communication
  • Encouraged timely and relevant upgrades for school products as necessary

Education

Bachelor of Business Administration - Information Technology

Eastern New Mexico University
Portales, NM
01.2016

Skills

  • Hardware
  • Software
  • Operating Systems
  • Networks
  • Security
  • Communication
  • Problem-Solving
  • Teamwork
  • Project Management
  • Configuration
  • Servers
  • Routers
  • Switches
  • TCP/IP
  • SQL
  • DNS
  • VOIP
  • Firewalls
  • Imaging
  • Virtualization
  • Virus Protection
  • Monitoring
  • Backup Management

Personal Information

Date of Birth: 07/23/92

Certification

  • AWS Certified Solutions Architect – Associate - Amazon Web Services.
  • AWS Certified Cloud Practitioner – Associate - Amazon Web Services.
  • Azure Fundamentals - Microsoft Web Services

Timeline

System Engineer

Lakeshore IT Solutions
08.2022 - Current

IT Specialist Tier II

Region 16
01.2020 - 08.2022

IT Specialist Tier II

Union County General Hospital
01.2016 - 02.2020

Bachelor of Business Administration - Information Technology

Eastern New Mexico University

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Derrick Gutierrez