Derrick Hampton
North Las Vegas,NV
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
The Dance Studio Las Vegas
02.2022 - Current
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Increased profit by streamlining operations.
- Developed systems and procedures to improve operational quality and team efficiency.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated reports, managed accounts, and generated reports for the company database.
- Managed office operations while scheduling appointments for department managers.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Practice Manager
Nova Healthcare Group
11.2018 - 01.2023
- Trained interns and newly hired team members on office procedures and computer systems.
- Created and implemented organizational policies and procedures.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Communicated closely with patients, ensuring medical information was kept private.
- Provided outstanding support to staff which helped improve process flow and boosted efficiency.
- Oversaw accounting, budgeting, and financial reporting.
- Promoted patient health and general wellness by coordinating and encouraging participation in health events.
- Consulted with healthcare professionals on business decisions.
- Assisted with regulatory issues such as compliance.
- Developed and maintained electronic record management systems to analyze and process data.
- Supervised a team of 5 office personnel.
Office Manager
Next Level Ballroom
05.2016 - 10.2018
- Created, maintained and updated filing systems for paper and electronic documents.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coordinated special projects and managed schedules.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Accounts Receivable Specialist / Receptionist
CAMCO Nevada
02.2015 - 05.2016
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Managed complex problem-solving for upper management in order to complete projects on time and within budget.
- Followed up on overdue payments and payment plans from clients to establish good cash flow.
- Input financial data and produced reports using VMS.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
Studio / Office Manager
Dancing On The Suncoast
08.2013 - 01.2015
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed senior-level personnel working in marketing and sales capacities.
- Updated reports, managed accounts, and generated reports for the company database.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Associate of Science - Business Administration And Management
College of Southern Nevada
Las Vegas, NV12.2024
High School Diploma -
Las Vegas High School
Las Vegas, NV06.2010
Skills
- Inbound phone call handling
- Bookkeeping
- Mail handling
- Office Management
- Staff Management
- Ethics-focused
- Customer Service
- Scheduling
- Google Suites, Office 365 and MacOS expertise
- Office Administration
- Organizational Skills
Timeline
Office Manager
The Dance Studio Las Vegas
02.2022 - Current
Practice Manager
Nova Healthcare Group
11.2018 - 01.2023
Office Manager
Next Level Ballroom
05.2016 - 10.2018
Accounts Receivable Specialist / Receptionist
CAMCO Nevada
02.2015 - 05.2016
Studio / Office Manager
Dancing On The Suncoast
08.2013 - 01.2015
Associate of Science - Business Administration And Management
College of Southern Nevada
High School Diploma -
Las Vegas High School
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