Derrick Hanaway
Lincoln,CA
Summary
Professional operations leader with focus on optimizing processes and driving efficiency. Known for exceptional team collaboration and adaptability to changing needs. Skilled in project management, strategic planning, and resource allocation. Computer skills in MS Excel, MS Word, MS powerpoint, CAD, Quickbooks, and multiple payment processing programs. Valued for reliability and commitment to achieving results.
Overview
19
19
years of professional experience
Work History
Assistant Manager
All Dodge Truck
11.2022 - Current
- Scheduled daily operations to enhance efficiency and improve customer satisfaction.
- Assisted in staff training programs to optimize team performance and safety.
- Monitored inventory management practices, ensuring accuracy and reducing discrepancies.
- Analyzed operational processes, identifying areas for improvement and cost reduction.
- Compose daily and monthly sales reports.
Sales Manager
Hunters 4x4
03.2019 - 10.2022
- Developed and implemented sales strategies to enhance revenue growth and customer base.
- Trained and mentored team members on best sales practices and customer engagement techniques.
- Analyzed market trends and competitor activities to identify opportunities for business development.
- Managed key customer relationships to ensure satisfaction and foster long-term partnerships.
- Assisted team in the fabrication shop when needed.
- Used CAD and Microsoft Excel to design complex suspension design.
Mobile Service Technician
Norcal Tire
12.2016 - 04.2019
- Repair and replace vehicle and equipment tires to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance and inspections for various machinery and vehicles, enhancing reliability.
- Collaborated with clients to understand service needs and provide tailored solutions for equipment issues.
- Implemented safety protocols during repairs, reducing risk of accidents in service operations.
Sales and Service Technician
Les Schwab Tires
05.2010 - 01.2017
- Diagnosed and repaired customer vehicles to ensure optimal performance and satisfaction.
- Conducted routine maintenance on shop equipment and vehicles, enhancing reliability and reducing downtime.
- Collaborated with sales team to provide excellent customer service.
- Qualify customers to best provide the service that best serves their needs.
- Provide roadside assistance to customers either in emergency situations, or remote locations. Requiring problem solving skills to provide the most efficient customer service.
Lumber Yard Associate
B&c True Value Home And Garden Center
01.2007 - 04.2010
- Managed inventory levels to ensure optimal stock availability and minimize delays.
- Operated forklifts and other machinery to facilitate efficient material handling processes.
- Organized lumber storage areas for easy access and improved workflow efficiency.
- Assisted customers with product selection, demonstrating strong knowledge of lumber types and uses.
Education
No Degree - Criminal Justice
Sierra College
Grass Valley, CAHigh School Diploma -
Bear River High School
Grass Valley, CA06-2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Organized
- Quick learner
- Problem-solving
- Staff training and development
Timeline
Assistant Manager
All Dodge Truck
11.2022 - Current
Sales Manager
Hunters 4x4
03.2019 - 10.2022
Mobile Service Technician
Norcal Tire
12.2016 - 04.2019
Sales and Service Technician
Les Schwab Tires
05.2010 - 01.2017
Lumber Yard Associate
B&c True Value Home And Garden Center
01.2007 - 04.2010
No Degree - Criminal Justice
Sierra College
High School Diploma -
Bear River High School
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