Summary
Overview
Work History
Education
Skills
Websites
Timeline
System Administration Experience
Generic

Derrick Hardaway

Hammond

Summary

Motivated and tech-savvy IT operations support professional with hands-on experience in troubleshooting hardware and software issues, providing technical support, and assisting users with IT concerns. Strong foundation in Windows and macOS environments, networking basics, and ticketing systems. Known for clear communication, patience, and a commitment to resolving problems efficiently. Eager to apply technical knowledge and customer service skills in a fast-paced IT support role.

Overview

5
5
years of professional experience

Work History

IT Help Desk Trainee

CourseCareers
06.2024 - 08.2025
  • Provided end-user technical support in order to remove business roadblocks
  • Used Active Directory to administer user accounts (account password resets, unlocks, account creation)
  • Installing and configuring commercial VPNs
  • Provisioned and troubleshoot Azure Virtual Machines (VMs). VNets, and Network Security Groups (firewalls)
  • Provisioned support for the setup configuration, and troubleshooting of the os Ticket ticketing system/platform Administered Active Directory basics, including user creation, role assignment, and security group management Created and managed file share permissions on Windows Server to maintain data security and accessibility
  • Diagnosed and resolved basic network issues to minimize downtime and improve overall network reliability


Sales

Menards, Inc.
09.2020 - 12.2024
  • Provide top-notch customer support by helping customers locate and understand product features, aligning with best practices for help desk operations.
  • Resolve customer inquiries, utilizing effective communication and problem-solving skills to enhance the overall customer experience.
  • Continuously apply learned technical skills to troubleshoot basic hardware and system issues for customers, drawing parallels to IT support.
  • Uphold organizational standards and team collaboration to ensure smooth operations, echoing the teamwork and coordination necessary in a help desk role.

Education

Associate’s of Applied Science - Information Technology Support

Ivy Tech Community College
Lake County, IN
05.2025

Skills

  • Help Desk Ticketing Systems
  • Phone & Online Support
  • Customer Service
  • Problem Diagnosis
  • Office 365 Support
  • Complain Handling
  • Technical Troubleshooting
  • Emotional Intelligence
  • Software Installs

Websites

Timeline

IT Help Desk Trainee

CourseCareers
06.2024 - 08.2025

Sales

Menards, Inc.
09.2020 - 12.2024

Associate’s of Applied Science - Information Technology Support

Ivy Tech Community College

System Administration Experience

  • Windows Server 2016 | Hands-On Virtual Labs
  • Installed and set up VirtualBox, pfSense, Windows Server 2016, linked clones and RDP.
  • Added Windows 10 client machines to Windows Server 2016 domain.
  • Created and modified Active Directory user accounts.
  • Configured domain settings, server name, TCP/IP, and remote desktop.
  • Created and linked GPOs in Active Directory.
  • Setup Azure AD Connect for hybrid Azure AD join and seamless SSO using password hash sync.

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