Derrick Harris
North Lauderdale,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Suite Attendant
Sodexo USA
05.2021 - Current
- Improved guest satisfaction by providing top-notch Suite Attendant services in a timely and efficient manner.
- Ensured cleanliness and hygiene of suites, contributing to a comfortable and welcoming environment for guests.
- Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.
- Managed inventory of suite amenities, coordinating with housekeeping and maintenance staff to replenish supplies as needed.
- Maintained detailed records of guest preferences, utilizing information to provide tailored services during future visits.
- Contributed to team success by supporting colleagues during peak periods or absences as required.
Personal Vacation Planner
Carnival Cruise Lines
10.2017 - 03.2024
- Enhanced customer satisfaction by designing personalized vacation packages and itineraries.
- Boosted client retention rates by providing exceptional support and follow-up communication.
- Maximized sales revenue with well-researched recommendations for travel destinations, accommodations, and activities.
- Streamlined the booking process to ensure a hassle-free experience for customers.
- Improved upselling opportunities by identifying add-on services that aligned with client preferences and budgets.
- Collaborated with team members to achieve monthly sales targets consistently.
- Increased repeat business by delivering memorable vacation experiences tailored to individual tastes and interests.
Inbound Sales Specialist
Cross Country Home Services Inc.
01.2015 - 05.2017
- Boosted customer satisfaction by efficiently addressing inquiries and resolving issues.
- Increased sales revenue by consistently meeting and exceeding performance targets.
- Developed strong product knowledge to confidently assist customers in making informed purchasing decisions.
- Built rapport with potential clients through active listening and personalized recommendations.
Education
No Degree - Business Administration
Broward College
Fort Lauderdale, FLSkills
- Stress Tolerance
- Flexibility
- Exceptional communication
- Discretion and Confidentiality
- Strong multitasking
- High energy level
- Proactive Approach
- Organizational expertise
- Efficient Task Prioritization
Timeline
Suite Attendant
Sodexo USA
05.2021 - Current
Personal Vacation Planner
Carnival Cruise Lines
10.2017 - 03.2024
Inbound Sales Specialist
Cross Country Home Services Inc.
01.2015 - 05.2017
No Degree - Business Administration
Broward College