Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derrick Harrison

Oil City,PA

Summary

Strategic and result-driven Program Director with over 15 years of experience working with youth. Skilled in case management, managing staff, and leading complex case programs. Proven expertise in team leadership, and aligning program objectives with organizational goals. Proven ability to foster safe, engaging environments that support personal growth, academic success, and emotional development in adolescents.

Program management professional with strong track record of driving successful projects and initiatives. Skilled in strategic planning, budget management, and stakeholder engagement. Known for fostering team collaboration and adapting to evolving project requirements, ensuring consistent achievement of objectives. Proven ability in leadership, problem-solving, and delivering impactful results.

Overview

2026
2026
years of professional experience

Work History

Program Director

Pathways Adolescent Center
2023 - Current
  • Managing youth-focused programs
  • Skilled in staff supervision/management
  • Utilized behavior intervention strategies necessary for de-escalation
  • Trauma-informed care
  • Developed programs
  • Directed the only Complex Case Unit in the state
  • Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
  • Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
  • Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Developed and implemented program evaluation systems to assess program impact.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Created and enforced programming standards to maintain compliance with regulatory requirements.

Program Director

Pathways Adolescent Center
2023 - Current
  • Managing youth-focused programs
  • Skilled in staff supervision/management
  • Utilized behavior intervention strategies necessary for de-escalation
  • Trauma-informed care
  • Developed programs
  • Directed the only Complex Case Unit in the state
  • Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
  • Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
  • Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Developed and implemented program evaluation systems to assess program impact.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Created and enforced programming standards to maintain compliance with regulatory requirements.

Sales Manager/ Consultation Coordinator

QC Kinetix
08.2021 - 09.2022
  • Set up sales meeting and maintained a healthy relationship with staff
  • Managed organizational sales by developing a business plan that covers sales, revenue, and expenses
  • Promoted the organization and the products
  • Developed relationships with our customers, which helped to sell the products.
  • Lynn White

Case Manager

Bernalillo County Metropolitan Court
03.2021 - 11.2021
  • Develops cohesive case plans, in collaboration with the Drug Court Team, for treatment, ancillary services, and case management for participants.
  • Makes referrals and facilitates access to ancillary services for participants, and monitors compliance
  • Attend court sessions and present participant case management summaries to the court.
  • Exercised a high degree of confidentiality, judgment, tact, diplomacy, and competence in interactions with judges, attorneys, court personnel, service providers, program participants, and the public.
  • Javier Argueta 505 841-8251

General Education Teacher

Rio Rancho Public Schools
08.2020 - 08.2021
  • Collaborate with students, parents, and other members of staff to develop IEP for each student assigned.
  • Create classroom environment conducive to learning and appropriate for the physical, social, and emotional development of students
  • Establish and maintain open communication by conducting conferences with parents, students, principals, and teachers
  • Participate in staff development activities to improve job-related skills
  • Manage student behavior and administer discipline.
  • Ann Arnold 505-962-4663

Group Supervisor II

Summit View Youth Center (State of Nevada)
09.2016 - 07.2019
  • Observed and recorded the mental and physical health of the juvenile offender in the unit.
  • Created incident reports as needed.
  • Maintained accurate and detailed logs of all events that occurred during each shift.
  • Delivered verbal and written reports to personnel.
  • Conducted treatment groups daily.
  • Controlled potentially dangerous situations by utilizing de-escalation techniques.
  • Utilized mechanical restraints when deemed necessary to control dangerous situations.
  • Michael Korienek 702-688-4747

Floating Interim Manager

Reliant Rehabilitation
02.2013 - 09.2016
  • Implemented customer survey information to prioritize areas of improvement.
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
  • Interpreted and communicated new or revised policies to staff.
  • Managed strategically planned methods to achieve operational goals and targets.
  • Assigned employee areas, scheduled staff breaks, and authorized overtime.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Processed monthly reports for department performance.
  • Met with team to discuss discharge, continue care, and other care plans necessary for patient success.
  • Heather Rosson 214-585-1463

Supervisor

Pathways Adolescent Center
04.2013 - 05.2014
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Maintained strict confidentiality in all situations except when abuse, neglect, or threats were evident.
  • Trained all new personnel.
  • Assessed clients' work readiness, made referrals, and coached clients on job searches.
  • Intervened in potentially dangerous situations to protect residents and others.
  • Responsible for case management of residents
  • Participated in quarterly mediation training
  • Collaborated with courts and probation officers
  • Ian Bialo 814-758-4589

Franchise Owner

QC Kinetix
2021 - 2023
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
  • Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
  • Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
  • Cultivated strong relationships with customers via in-store connections and strong social media presence.

Case Manager

Bernalillo County Metropolitan Court 3/21-
2020 - 2021
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Advocated for clients in legal settings, ensuring their rights were protected and voices heard.

Special Education Teacher

Rio Rancho Public Schools 8/20-8/21
2020 - 2021
  • Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
  • Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.

Supervisor II

Summit View Youth Center
2016 - 2019
  • Promoted a culture of continuous improvement among staff members by encouraging open communication and feedback on facility operations, policies, and procedures.
  • Expedited incident report processes by streamlining documentation procedures, improving timeliness in addressing concerns or disciplinary actions.
  • Assisted in the development of effective rehabilitation programs aimed at reducing recidivism rates among inmates.
  • Maintained a safe environment for both inmates and staff by enforcing strict adherence to facility policies and procedures.
  • Improved inmate behavior by implementing structured daily routines and programs.
  • Conducted comprehensive risk assessments for individual inmates, contributing to informed decision-making regarding housing assignments, work placements, and program eligibility.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Interium Manager

Reliant Rehabilitation
2013 - 2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.

Residential Supervisor

Pathways
2013 - 2014
  • Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
  • Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
  • Coordinated all staffing schedules and made sure that each shift had adequate coverage.
  • Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.

Education

Master of Arts - Justice Management

University of Nevada - Reno
Reno, NV
05.2022

Bachelor of Science - History

Eastern New Mexico University
Portales, NM
01.2017

Skills

  • Policies and procedures
  • Social-Emotional Learning
  • Conflict Resolution
  • Public Speaking and Group Facilitation
  • Compliance with State/Federal Regulations
  • Relationship building
  • Program leadership
  • Organizational leadership
  • Task delegation
  • Policy implementation
  • Operations oversight
  • Customer service experience
  • Group and individual instruction
  • Innovation and creativity
  • Quality assurance
  • Stakeholder engagement
  • Coaching and mentoring
  • Training and development
  • Community engagement

Timeline

Sales Manager/ Consultation Coordinator

QC Kinetix
08.2021 - 09.2022

Case Manager

Bernalillo County Metropolitan Court
03.2021 - 11.2021

General Education Teacher

Rio Rancho Public Schools
08.2020 - 08.2021

Group Supervisor II

Summit View Youth Center (State of Nevada)
09.2016 - 07.2019

Supervisor

Pathways Adolescent Center
04.2013 - 05.2014

Floating Interim Manager

Reliant Rehabilitation
02.2013 - 09.2016

Bachelor of Science - History

Eastern New Mexico University

Program Director

Pathways Adolescent Center
2023 - Current

Program Director

Pathways Adolescent Center
2023 - Current

Franchise Owner

QC Kinetix
2021 - 2023

Case Manager

Bernalillo County Metropolitan Court 3/21-
2020 - 2021

Special Education Teacher

Rio Rancho Public Schools 8/20-8/21
2020 - 2021

Supervisor II

Summit View Youth Center
2016 - 2019

Interium Manager

Reliant Rehabilitation
2013 - 2016

Residential Supervisor

Pathways
2013 - 2014

Master of Arts - Justice Management

University of Nevada - Reno

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Derrick Harrison