Derrick Hayes
Lancaster,CA
Summary
Results-driven operations leader with extensive experience in team management and performance improvement. Known for implementing strategies that boost accountability and customer satisfaction, while maintaining compliance with safety protocols and operational standards.
Overview
9
9
years of professional experience
Work History
Operations Manager
Allied Universal Security Services
Woodland, CA
10.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and
improved performance outcomes. - Conducted regular performance reviews, identifying areas for improvement and developing action plans to
address them. - Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and
services. - Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns
promptly. - Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management. - Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
Security Police Officer
NASA Neil A. Armstrong Flight Research Center
Edwards, CA
05.2023 - 12.2024
- Monitored facility access and ensured compliance with security protocols.
- Conducted routine patrols to detect and deter potential security threats.
- Responded promptly to incidents, coordinating with emergency services as necessary.
- Prepared detailed incident reports to document security breaches and responses.
- Observed CCTV cameras to detect potential threats and respond accordingly.
- Monitored traffic violations, issuing citations as necessary.
- Checked vehicle equipment for proper functioning prior to use.
Healthcare Security Officer
Antelope Valley Medical Center
Lancaster, CA
03.2021 - 05.2023
- Monitored premises to ensure safety and security of patients, staff, and visitors
- Responded to incidents, providing immediate assistance and de-escalation strategies
- Conducted regular patrols to identify and report potential security risks
- Collaborated with medical staff to manage behavioral health situations effectively
- Monitored CCTV systems effectively, utilizing technology to enhance situational awareness and prevent incidents from occurring.
- Reduced security incidents by maintaining a visible presence and proactively addressing potential threats.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Account Manager
G4S Secure Solutions
Los Angeles, CA
11.2016 - 03.2021
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Implemented strategic account plans to align services with clients' evolving needs.
- Coordinated project timelines and deliverables, ensuring alignment with client needs and expectations.
- Streamlined communication processes between clients and internal teams to improve response times.
- Assisted in budget management by tracking expenditures and identifying cost-saving opportunities.
- Mentored junior team members on best practices in client account management and service delivery.
- Established strong rapport with new clients by conducting thorough needs assessments and offering tailored account solutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Master of Science - Licensed Professional Clinical Counselor (LPCC)
University of Phoenix
Phoenix, AZ09-2025
Bachelor of Science - Criminal Justice
University of Phoenix
University Of Phoenix11-2011
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Goal setting
- Schedule management
- Health and safety compliance
Timeline
Operations Manager
Allied Universal Security Services
10.2024 - Current
Security Police Officer
NASA Neil A. Armstrong Flight Research Center
05.2023 - 12.2024
Healthcare Security Officer
Antelope Valley Medical Center
03.2021 - 05.2023
Account Manager
G4S Secure Solutions
11.2016 - 03.2021
Master of Science - Licensed Professional Clinical Counselor (LPCC)
University of Phoenix
Bachelor of Science - Criminal Justice
University of Phoenix