Derrick hicks

Lively and eager Telemarketer with passion for sales and prospecting. Regularly exceeds sales quotes by establishing bond between company and customer. Great negotiation and customer service skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

• Participated, coordinated and completed installation, movement and removal of slot machines and related equipment projects as directed. Coordinated machine relocations and machine conversions. Reviewed work orders to determine tasks to be performed and tools, parts and equipment required to complete assignments. Maintained proper the documentation related to compliance with internal controls standards. Cleaning and maintaining of slot machines on a daily schedule Replacing and repairing parts for slot machines when broken talking with customers will fix there machines and getting them ready to play again Responded promptly to calls on casino floor, diagnosed causes of malfunctions and failures and took immediate appropriate action. Monitored customers for violations of casino policies or gaming regulations, informing security, or supervisors of irregularities. Verified jackpots and payouts. Delivered positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Created culture of continuous improvement, inspiring employees to take action and solve problems. Analyzed key aspects of business to evaluate factors driving results. Prepared and submitted budget estimates and progress and cost tracking reports. Identified gaps in processes and communication with front line employees. Communicated with customers regarding product information, complaints and issues. Utilized company policies and guidelines to solve work problems. Gave technical guidance and interpreted policies and procedures to assist employees in performing functional tasks. Directed change management handling to overhaul existing systems.
• Participated, coordinated and completed installation, movement and removal of slot machines and related equipment projects as directed. Coordinated machine relocations and machine conversions. Reviewed work orders to determine tasks to be performed and tools, parts and equipment required to complete assignments. Maintained proper the documentation related to compliance with internal controls standards. Cleaning and maintaining of slot machines on a daily schedule Replacing and repairing parts for slot machines when broken talking with customers will fix there machines and getting them ready to play again Responded promptly to calls on casino floor, diagnosed causes of malfunctions and failures and took immediate appropriate action. Monitored customers for violations of casino policies or gaming regulations, informing security, or supervisors of irregularities. Verified jackpots and payouts. Delivered positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Created culture of continuous improvement, inspiring employees to take action and solve problems. Analyzed key aspects of business to evaluate factors driving results. Prepared and submitted budget estimates and progress and cost tracking reports. Identified gaps in processes and communication with front line employees. Communicated with customers regarding product information, complaints and issues. Utilized company policies and guidelines to solve work problems. Gave technical guidance and interpreted policies and procedures to assist employees in performing functional tasks. Directed change management handling to overhaul existing systems.