Derrick Hodge
Crowley,TX
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
23
23
years of professional experience
Work History
Sr. Business System Administrator
City Of Fort Worth
01.2023 - Current
- Streamlined business processes by implementing efficient systems to improve workflow and productivity.
- Enhanced data accuracy by conducting thorough system audits and resolving discrepancies in a timely manner.
- Reduced downtime by proactively monitoring system performance, identifying issues, and implementing solutions.
- Collaborated with cross-functional teams to identify opportunities for process improvements, resulting in increased efficiency and cost savings.
- Provided comprehensive end-user training on new systems and applications, facilitating seamless adoption across the organization.
- Developed detailed documentation for all system procedures, enhancing user understanding and promoting consistent usage among team members.
- Supported project management initiatives by tracking progress against goals, identifying obstacles, and recommending corrective actions to stay on target.
- Evaluated emerging technologies for potential implementation, assessing their impact on current processes and future growth opportunities.
- Automated manual tasks where appropriate to increase efficiency while reducing errors associated with human intervention.
- Assisted in the development of custom software solutions tailored specifically to unique business needs and requirements.
- Served as a liaison between IT professionals and non-technical staff members to cultivate productive working relationships across departments.
- Conducted regular reviews of existing systems to ensure alignment with evolving business objectives and industry best practices.
- Contributed to organizational growth by actively participating in strategic planning discussions as they related to technology infrastructure and future initiatives.
- Provided excellent customer service when addressing internal stakeholder inquiries or concerns relating to technical issues or system functionalities.
- Performed system audits and presented findings in clear, concise and thorough technical reports.
- Planned and implemented upgrades to system hardware and software.
- Researched and recommended new technologies and strategies for improving system performance.
- Evaluated software products to determine compatibility with existing systems.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Adapted quickly to new technologies and tools, ensuring the ability to provide top-notch service regardless of the specific systems being implemented.
- Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
- Enhanced team performance by providing mentorship and guidance to junior consultants on best practices in system implementations.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Led process improvement initiatives that resulted in reduced costs and increased operational efficiencies.
- Established team priorities, maintained schedules and monitored performance.
- Achieved higher employee satisfaction by creating a supportive work environment that fostered professional growth.
HRIS Administrator
Auctane
01.2022 - 01.2023
- Facilitated communication between HR departments for efficient information sharing and collaboration through HRIS platforms.
- Managed HRIS projects for successful implementation and seamless integration with existing systems.
- Developed and implemented onboarding and orientation programs for new employees.
- Ensured data accuracy during mergers or acquisitions by coordinating efficient transfer of employee information into the central HRIS system.
- Created and delivered HR training sessions to staff, managers and executives.
- Supported decision-making processes with accurate data analysis extracted from the HRIS platform.
- Enhanced HRIS efficiency by implementing new software and streamlining processes.
- Collaborated with IT department to ensure data security and compliance with regulatory standards.
- Reduced data entry errors by conducting regular audits and providing user training.
- Administered employee benefits programs and assisted with open enrollment.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Promoted continuous learning among staff by organizing training sessions on HRIS tools and functionalities as needed.
- Improved system performance with regular maintenance, updates, and troubleshooting of issues.
- Increased user satisfaction by identifying areas for improvement in the HRIS user experience and implementing necessary changes.
- Enabled a smoother onboarding experience for new employees through automated processes within the HRIS system.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Streamlined reporting capabilities by creating custom reports tailored to specific organizational needs.
- Collaborated with managers to identify and address employee relations issues.
- Optimized payroll processing through effective integration of timekeeping systems within the overall HRIS infrastructure.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Offered assistance in implementing and developing training programs.
- Assisted in development of system security protocols.
- Developed and implemented preventive maintenance procedures.
- Researched and identified solutions to technical problems.
- Led process improvement initiatives that resulted in reduced costs and increased operational efficiencies.
- Established clear expectations and goals for team members, fostering accountability and enhancing performance outcomes.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
HRIS Administrator
Atlas Technical Consultants
01.2020 - 01.2022
- Facilitated communication between HR departments for efficient information sharing and collaboration through HRIS platforms.
- Managed HRIS projects for successful implementation and seamless integration with existing systems.
- Ensured data accuracy during mergers or acquisitions by coordinating efficient transfer of employee information into the central HRIS system.
- Created and delivered HR training sessions to staff, managers and executives.
- Supported decision-making processes with accurate data analysis extracted from the HRIS platform.
- Enhanced HRIS efficiency by implementing new software and streamlining processes.
- Reduced data entry errors by conducting regular audits and providing user training.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Promoted continuous learning among staff by organizing training sessions on HRIS tools and functionalities as needed.
- Enabled a smoother onboarding experience for new employees through automated processes within the HRIS system.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Streamlined reporting capabilities by creating custom reports tailored to specific organizational needs.
- Collaborated with managers to identify and address employee relations issues.
- Optimized payroll processing through effective integration of timekeeping systems within the overall HRIS infrastructure.
- Provided support to end-users by addressing inquiries, resolving issues, and offering guidance on system features.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Excellent communication skills, both verbal and written.
HRIS Administrator
Flextronics International
01.2018 - 01.2020
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Researched and recommended new technologies and strategies for improving system performance.
- Managed HRIS projects for successful implementation and seamless integration with existing systems.
- Facilitated communication between HR departments for efficient information sharing and collaboration through HRIS platforms.
- Created and delivered HR training sessions to staff, managers and executives.
- Supported decision-making processes with accurate data analysis extracted from the HRIS platform.
- Enhanced HRIS efficiency by implementing new software and streamlining processes.
- Collaborated with IT department to ensure data security and compliance with regulatory standards.
- Promoted continuous learning among staff by organizing training sessions on HRIS tools and functionalities as needed.
- Improved system performance with regular maintenance, updates, and troubleshooting of issues.
- Increased user satisfaction by identifying areas for improvement in the HRIS user experience and implementing necessary changes.
- Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
- Served as a liaison between management and staff to facilitate smooth flow of information regarding project updates or changes in priorities.
- Streamlined workflow processes by identifying bottlenecks and implementing solutions for increased efficiency.
- Scheduled production timelines and project milestones to foster quality and client satisfaction.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Provided training to new employees on workflow processes and software tools, boosting their performance levels quickly.
- Managed teams and delegated training and development.
- Communicated with team members to enforce deadlines and quality standards.
- Introduced automated tools to eliminate manual tasks, saving time and reducing the risk of human error in workflows.
- Monitored project plans and challenges and proactively resolved obstacles.
- Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Adapted quickly to new technologies and tools, ensuring the ability to provide top-notch service regardless of the specific systems being implemented.
- Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
- Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
- Designed and implemented system security and data assurance.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
HRIS Administrator
Samsung Austin Semiconductor
01.2014 - 01.2018
- Facilitated communication between HR departments for efficient information sharing and collaboration through HRIS platforms.
- Managed HRIS projects for successful implementation and seamless integration with existing systems.
- Supported decision-making processes with accurate data analysis extracted from the HRIS platform.
- Created and delivered HR training sessions to staff, managers and executives.
- Enhanced HRIS efficiency by implementing new software and streamlining processes.
- Collaborated with IT department to ensure data security and compliance with regulatory standards.
- Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
- Optimized resource allocation by accurately forecasting workload demands based on historical data analysis and current trends.
- Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
- Negotiated contract terms with vendors and suppliers to secure favorable pricing for clients while maintaining high-quality service delivery standards.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Led a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.
- Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance.
- Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
- Trained end-users on new systems, enhancing their understanding and efficiency in utilizing the tools provided.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
- Participated in system development life cycle from requirements analysis through system implementation.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
HRIS Business Analyst
Wilsonart International
01.2013 - 01.2014
- Served as domain expert for human capital analytics and related activities.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Liaised with software vendors to address any system issues, ensuring prompt resolution and minimal disruption to HR operations.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Promoted data governance and stewardship through collaboration with human resources subject matter experts.
- Developed detailed reports for management using advanced reporting tools, providing key insights into workforce trends and metrics.
- Assisted end-users in navigating complex system functionality while maintaining high levels of customer satisfaction and support quality standards.
- Collaborated with managers to identify and address employee relations issues.
- Resolved complex HRIS issues through thorough analysis, troubleshooting, and effective communication with stakeholders.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Enhanced HRIS efficiency by streamlining processes and implementing automation strategies.
Payroll Supervisor
Weir Oil & Gas
01.2008 - 01.2013
- Maintained employee confidence by keeping all payroll information strictly confidential while addressing concerns professionally.
- Prepared detailed reports analyzing payroll expenses, providing valuable insights to management for budgetary planning purposes.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated with accounting department for accurate general ledger postings related to payroll transactions, promoting financial accuracy across departments.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Managed a team of payroll specialists, ensuring timely and accurate processing for over 400 employees.
- Developed and implemented new payroll policies and procedures according to changing laws and regulations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved payroll discrepancies quickly and successfully.
- Assisted with system upgrades and implementation projects by providing valuable input from the perspective of a seasoned payroll professional.
- Collaborated with HR on employee benefits administration, ensuring proper deductions were made from employee paychecks.
- Served as primary point of contact for all interdepartmental inquiries regarding payroll policies and procedures, enhancing communication between teams.
- Organized and detail-oriented with a strong work ethic.
- Introduced automated tools to eliminate manual tasks, saving time and reducing the risk of human error in workflows.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Developed customized workflow templates for various projects, increasing overall organization and reducing errors.
- Coordinated with IT department to address technical issues affecting workflow systems or software applications quickly.
- Collaborated with cross-functional teams to develop best practices for seamless coordination of work efforts.
Implementation Specialist
ADP - Automated Data Processing
01.2001 - 01.2007
- Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Created user accounts and assigned permissions.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Implemented robust risk management strategies throughout projects, proactively identifying potential roadblocks and mitigating them effectively.
- Installed and configured operating systems and applications.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Tested new software and hardware prior to deployment.
- Cultivated relationships with sales team to support and supply corrective actions.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
- Collaborated closely with sales teams to ensure smooth hand-off of new projects from pre-sales to implementation stages.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
Education
Psychology
Liberty University
Lynchburg, VA2017
Oracle Database Administration
Microhard Technologies
Dallas, TXAccounting
Mountain View College
Dallas, TXBuilding Engagement
University of Texas At Austin
Austin, TXAccounting & Finance For Non-Financial Managers
University of Texas At Austin
Austin, TXCertified Payroll Principles
The University of Texas At Arlington
Arlington, TXSkills
- Technical Troubleshooting
- Application Configuration
- User Support
- User Training
- User Management
- Database Administration
- Configuration and management
- ERP Implementation
- HRIS Expertise
- Requirements Gathering
- Workflow Optimization
- Technical Documentation and Reporting
HRIS Training
UKG
UKG Pro, UKG Dimensions: Dataview Configuration, UKG Dimensions: Schedule Configuration, UKG Dimensions: Business Structure Configuration, UKG Dimensions: Complex Schedule Patterns Configuration, UKG Dimensions: Administration Essentials: Timekeeping User Access, UKG Dimensions: Administration, Essentials: Advanced Scheduling, BIRT Studio, UKG Dimensions: GDAP, FAP and Security Profile
Configuration, UKG Dimensions: Transaction Assistant Administration, UKG Dimensions: Employee Group Configuration, UKG TelaStaff: Assignment Template Administration and configuration, UKG TelaStaff: Institution Configuration, Kronos, UKG TelaStaff Configuration, Ultimate Core Payroll, Ultimate UTA Time & Attendance, Ultimate Backoffice, Ultimate BI Reporting, Ultimate System Platform Configuration, Ultimate
Business Rule Configuration, Ultimate Import Tool Configuration and Troubleshooting, Ready: Authentication Policy Configuration, Ready: Cost Center Configuration, Ready Time: Time Off Configuration, Ready: Security Profiles vs Manager Permissions, Ready: Workflow Configuration, Ready: Access Profile Configuration, Ready: Middleware Configuration, Ready: Rate Table Configuration, Ready: Shift Premium Configuration, Ready Time: Master Timesheet Configuration and Usage, Ready: Prework Steps and General Discovery, Ready Time: Accruals 2.0 Configuration, Ready Time: Configure Payroll Export Codes, Ready Time: Process Historical Timesheet Corrections, Ready: Obtain a REST API Key, Ready HR: Workflow Questionnaires, Ready Time: How to Add, Edit, & Delete Reason Codes, Ready Time: Configure Pay Calculation 2.0 Filters, Ready Time: Accruals Configuration and Usage, Ready Time: Attestation Concepts and Usage, Ready HR: HR Configuration, Ready: Update the Two-Factor Authentication
Ceridian
Ceridian Dayforce, Ceridian HR/Payroll Latitude, Power Query SQL, Custom Reporting, CESA Business Intelligence, Ceridian Payroll Processing, Ceridian Self Service
ADP
ADP Workforce Now, ADP Vantage, ADP Run, ADP Smart Compliance, Pay Expert, PCPW, Enterprise, eTime, iReports, HRB, iPay, Custom Reports, Reportsmith, Reporting MRP Basics Training, Reporting Derived Fields & Advanced Filters, Client Workforce Now Training, Quarter Processing, PA Local Codes Reporting, Year End Processing
Timeline
Sr. Business System Administrator
City Of Fort Worth
01.2023 - Current
HRIS Administrator
Auctane
01.2022 - 01.2023
HRIS Administrator
Atlas Technical Consultants
01.2020 - 01.2022
HRIS Administrator
Flextronics International
01.2018 - 01.2020
HRIS Administrator
Samsung Austin Semiconductor
01.2014 - 01.2018
HRIS Business Analyst
Wilsonart International
01.2013 - 01.2014
Payroll Supervisor
Weir Oil & Gas
01.2008 - 01.2013
Implementation Specialist
ADP - Automated Data Processing
01.2001 - 01.2007
Psychology
Liberty University
Oracle Database Administration
Microhard Technologies
Accounting
Mountain View College
Building Engagement
University of Texas At Austin
Accounting & Finance For Non-Financial Managers
University of Texas At Austin
Certified Payroll Principles
The University of Texas At Arlington