Derrick Hodges
Milwaukee,WI
Summary
Quality Professional with years of documented quality control success. Develops specific and measurable goals, improvements, and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence.
Overview
23
23
years of professional experience
Work History
QUALITY MANGER
Bodycote Sturtevant
Sturtevant, WI
02.2022 - Current
- Section/ prep customer samples for microhardness and microstructure analysis.
- Train the Trainer for Forklift and Fork truck certification
- Resource in reviewing customer proposals and purchase orders for contract review
- Lead resource for the equipment calibration program
- Co-Chair of the EHS Committee
- Lead in providing guidance and training to manufacturing employees in statistical analysis techniques, sampling techniques, and documentation
- Lead in customer audits and internal audits.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Improved product quality by implementing stringent inspection processes and quality control measures.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
ADJUNCT PROFESSOR
Milwaukee Area Technical College
04.2020 - Current
- Instruct on-line Introduction to Quality Engineering based courses to associate level students
- Keep appropriate office hours to assist students with questions and educational support
- Provide syllabus and answer student questions regarding standards, material, grading and progression
- Deliver course material utilizing PowerPoint and Blackboard technology for a well-rounded and modern teaching approach
- Develop and adjust course syllabus according to curriculum and college guidelines
- Prepare, administer and grade exams and assignments in order to evaluate student progress.
- Improved overall course quality through the implementation of regular evaluations, incorporating student feedback into future improvements.
- Empowered students to take ownership of their education by facilitating opportunities for independent research projects within specific areas of interest.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
QUALITY ENGINEER
Avicenna Technology dba Laserage
04.2013 - 02.2022
- Direct supervisor of 4 Quality Auditors.
- Championed validation efforts for new equipment installations or process changes by creating protocols, executing tests, analyzing data and generating reports demonstrating compliance with established criteria. Validation efforts such as FMEA, PPAP, IQ, OQ and PQ as it pertains to Medical Devices such as Suprarenal Stents, Venous/ Arterial, Aortic Spindle and other implantable Medical Devices
- Manage the implementation of the Quality Policy as well as conduct trainings and periodic reviews on Quality Systems procedures
- Lead in the root cause analysis, continuous improvement, process controls, and corrective and preventive actions designed to meet or exceed internal and external requirements related to ISO 13485 and ISO 9001
- Lead in providing guidance and training to engineering as well as manufacturing employees in statistical analysis techniques, sampling techniques, experimental design
- Resource in Product Development and Risk Mitigation for Medical and Aerospace activities
- Lead in customer audits and internal audits.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Conducted detailed audits to ensure adherence to ISO 13485 and ISO 9001 standards, maintaining a high level of compliance throughout the organization.
SUPPLIER QUALITY ENGINEER
GE Transportation/LockStep Solutions
01.2012 - 01.2013
- Manage the inspection, test sign offs, identification of NCM and approvals of all phases of the GENSET process
- Work with suppliers to develop continuous improvement initiatives
- Facilitates the scheduling and witnessing of testing as well as auditing
- (in-process and final) Partner with the supplier for the development of processes/procedures/quality systems
- Conduct Training - IPC 610 Standards for supplier readiness
- Facilitation of project reviews as needed with GET engineering and/or GET upper management
- Managed the transfer of responsibility to the 2nd tier supplier as it pertains to the customer requirements
- Assist with design for manufacturability by working with Product Engineering and suppliers to review/modify tolerances/specifications.
Quality Control Administrator
Everbrite (Contracted through Aerotek)
01.2011 - 01.2012
- Managed the development of an interactive APQP program based on the New Product Introduction (NPI) process with active involvement through coordination of such processes
- Team with external suppliers and vendors to establish and maintain satisfactory levels of quality of purchased finished parts and raw materials
- Conducts initial evaluation of the programs and efforts of new suppliers
- Provides continual feedback and guidance to existing suppliers assuring that quality levels are maintained
- Facilitates extensive training to plant personnel in Lean and 6S; assist in development of each employee’s quality control recognition and delivery skills
- Coordinated with all levels of staff in the audit and revision of business practices and processes
- Worked in the field with the McDonalds store owners to verify functionality of the products.
Quality and Safety Compliance Coordinator
The Laser Shop
01.2010 - 01.2011
- Managed all aspects of Safety Committee activities
- Conducted investigations of accidents and near misses determining root cause
- Recommend corrective actions regarding processes, materials, or training
- Collaborated with management, engineering and production staff in ISO 9001 compliance issues
- Served as point of contact on BSI and major client quality audits
- Point of contact for verification of products for physical measurements, materials and appearance in accordance with applicable standards
- Assisted in product shipping and transportation efforts.
Quality Technician/MRB Coordinator
Cardiac Science (Contracted Through Aerotek)
01.2009 - 01.2010
- Performed troubleshooting and investigation of electronic devices to the component level in accordance with established company and FDA standards
- Utilize standard electrical and electronic equipment to perform analysis
- Lead in continuous improvements efforts, quality initiatives, supplier planning, business planning, and training needs
- Facilitator on the Material Review Board
- Coordinated activities with the Production Lead, Production Manager, Purchasing, Engineering, and Quality Manager to determine disposition such as scrap or rework.
Quality Control Inspector 3
Philips Healthcare
01.2001 - 01.2009
- Managed procedures and internal policies for compliance with ISO 13485
- Performed supplier audits reviewing manufacturing and quality processes and adherence to same
- Reviewed results with internal management and the vendor communicating corrective measures and an appropriate timeline for compliance
- Trainer of employees in electronic standards including IPC610 and J-STD 001
- Member of the Quality Steering Committee leading the production team in the identification of non-compliance and submission of corrective actions for resolution
- Built and soldered diagnostic equipment as well as tested the electronic components for customer compliance
- Worked as an incoming/receiving, in-process and final inspector while capturing the data of each area
- Managed internal program efforts for improving first time yields of products
- Delivered an 86% increase in yield within the first six months after program implementation
- Tracked trends and analyzed data
- Developed and executed CAPAs for process improvement.
Education
Master of business administration - Project Management - undefined
Keller Graduate School of Management
Waukesha, WIPrinciples of Leadership Excellence Certification -
MRA
Waukesha, WIBachelor in Business Management -
University of Phoenix
Brookfield, WI05.2008
Skills
ISO9001 and ISO13485 Quality Systems
Lean Quality Tools
Quality Auditing
Process Development & Improvement
New Product Validation
Statistical Analysis
FMEA/PPAP
Corrective Action
Supplier Quality & Development
Trainer
First-Article Inspection
Product Inspection
Analytical mindset
Design of experiments
Document Management
SOP Development
Corrective Actions
Quality Management Systems
Statistical analysis skills
Websites
Computer Technical Proficiencies
- Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, Word, Project, Visio)
- MRP
- Solid Works
- SAP
- Minitab
- Windows Operating Systems
Community Reinvestment
- Big Brother/ Big Sister Mentor
- Breast Walk Co-Organizer
- Food Drives
- Prison Ministry
- Food Server for the Homeless Shelter
- Game Coordinator at the Guest House
Professional Development
- Principles of Leadership Excellence Certificate
- Internal Auditor Certificate
- Yellow Belt Lean Six Sigma Certificate
- Lean Leadership Training Certificate
- IPC Membership
Timeline
QUALITY MANGER
Bodycote Sturtevant
02.2022 - Current
ADJUNCT PROFESSOR
Milwaukee Area Technical College
04.2020 - Current
QUALITY ENGINEER
Avicenna Technology dba Laserage
04.2013 - 02.2022
SUPPLIER QUALITY ENGINEER
GE Transportation/LockStep Solutions
01.2012 - 01.2013
Quality Control Administrator
Everbrite (Contracted through Aerotek)
01.2011 - 01.2012
Quality and Safety Compliance Coordinator
The Laser Shop
01.2010 - 01.2011
Quality Technician/MRB Coordinator
Cardiac Science (Contracted Through Aerotek)
01.2009 - 01.2010
Quality Control Inspector 3
Philips Healthcare
01.2001 - 01.2009
Master of business administration - Project Management - undefined
Keller Graduate School of Management
Principles of Leadership Excellence Certification -
MRA
Bachelor in Business Management -
University of Phoenix